Tineco Floor ONE S5 Steam Corded Wet Dry Vacuum All-in-one, Hardwood Floor Cleaner Great for Sticky Messes, Smart Steam Mop for Hard Floors with Digital Display and Long Run Time

*Customer Service update*As promised here's my update regarding my experience with Tineco's customer service. Their Customer Service Reps are patient, attentive and very friendly. I've interacted with about 5 or 6 of them and each one of them made the experience pleasant. The best way to contact Tineco is through the chat feature on their website. Emails take on average 24 to 36hrs for a response. Phonecalls are tricky as well. I think some are located overseas so there is the timezone difference to consider when calling and when you do get a live person they recommend the chat.🟩 The ChatIs very convenient and quick. They emailed me a return shipping label once I supplied proof of purchase, the serial number of the machine, a summation of what happened and pictures of the damage. I shipped back everything they requested and they shipped me a refurbished machine ( their refurbished machine tend to be machines returned though the machine has no defects). I was skeptical but once I received the replacement machine I was satisfied.🟩Shipping + CostTineco provided a shipping label at no cost to me. The replacement was shipped once they received my machine NOT while mine was in transport as stated. Overall it took about 2.5 weeks to return and receive the replacement.🟩Replacement MachineIt functions well so far mechanically and has no noticeable defects, scratches etc. Perfect condition.🟩Overall Tineco gets an A+ for customer service! They were friendly and helpful. They also checked with me via email and phonecall to make sure the machine met my satisfaction.**Original Review*I like my Tineco. It does exactly what it promises to do. Its light weight & takes up very little space. Its also easy use and clean. I use it on average 2 or 3x a week. I bought this version because it has a ( nice, very long) cord. I like to go over surfaces repeatedly and don't want to feel rushed because of the battery constraints of other models. I purchased this machine as gifts for family and finally bought one for myself Dec. 2023 since my family like their machines.🔸️Cleaning Pros: This machine maneuvers easily. I love the steam clean feature. It picks up everything leaving my tiled floor sparkling. Its also wonderful on wood floors too.🔸️Cleaning Cons: My only complaint is that I do have to clean corners by hand. This machine simply cannot reach those areas but there are newer models that can. Again I bought this model because of the cord.Its now Feb. 2025 and unfortunately just when I was about to use it, the base inexplicably just crumbled and the empty Dirty water tank fell off. The machine is still under warranty. I contacted Tineco and so far it seems promising. I will update my review in regards to my repair/ warranty experience once it's concluded.so far the customer service has been very nice.

So my 2nd Bissell Crosswave took its last breath recently, and I needed to find a replacement, because I live in the country and I have kids and pets. I have wood and laminate floors through my 1600 sq ft house, except in bedrooms.I have had it about 4 or 5 days now, and wow...My floors are squeaky clean! Even cleaner than my Bissell ever got them. Plus the Tineco on the steam setting gets stuck on messes up fairly easily. I do have to go over a few times if something is really stuck on there, but I haven't had to get down on my hands and knees and scrub, which is really nice! I use the auto mode for just going over everything else. My floors dry very quickly, too. The cord is nice and long and heavy duty, and I don't have to keep plugging it in another outlet. I can usually get all of my living room and hallway and part of my kitchen before having to plug in somewhere else. It is also pretty quiet when running it without the voice prompts. I also love that I don't have to buy cleaner solution for it, and they send an extra brush and filter. Nice!Things that are a little on the annoying side....I do wish the clean water tank was bigger. It goes through clean water while you're cleaning pretty quickly, especially when using the steam. However that is to be expected since it uses more water in steam mode. It does leave streaks on my floor in some spots that are a little on the uneven side, but they dry disappear pretty quickly, and that isn't a big bother for me.The voice prompts to self clean, empty the tank, add water can get kind of annoying, and seems that if you are cleaning a really messy floor, it will prompt you to do the self clean quite often. My floor got really dirty in the few days between my old machine not working and waiting for this one, and when I first used it, it prompted me to do the self clean literally every couple minutes after running it for about 5 minutes in one of the dirtiest spots on my floor. However, once it got the brush nice and clean, and I checked the dirt sensor, it ran fine for the rest of the room. I only had to run the self clean once after that.So that is a tad of an inconvenience, but also understand it helps keep the machine running properly. (You can turn the voice prompts off, which is what I did. Just be sure to watch the lights when you need to empty the tank and stuff)So, despite those minor issues, I'm very happy with it. It does a superb job cleaning the floors. So great job Tineco! 👏