tado Smart Radiator Thermostat X – Trio Pack, Heating Control via App and Smart Speaker (Alexa, Siri, Google Assistant), Save Heating Costs, DIY Installation, Not Compatible with V3+

We’ve installed a total of 10 tado° smart radiator thermostats throughout the house – including the bathrooms – and it’s honestly one of the best upgrades we’ve made. With a toddler and a baby in the house, being able to control the temperature in each room individually has been a massive help, especially during unpredictable UK weather.Installation was surprisingly easy. The app gave clear, step-by-step guidance and each valve only took about 10–15 minutes to fit. Once connected, the system worked seamlessly with our WiFi and Alexa.Now, we only heat the rooms we need, when we need them. For example, we keep the baby’s room warm in the evenings but don’t waste energy heating the spare room or hallway all day. The app is easy to use, and we’ve definitely noticed a drop in our heating bill since making the switch.We haven’t paid for the Auto-Assist subscription yet, and to be honest, it still does plenty without it. But we might give it a go next winter to see how much smarter it gets.If you’re looking to save on heating and gain more control room-by-room, I’d absolutely recommend this system.

I’m really very impressed with these Tado X Radiator thermostats. They are extremely easy to install, don’t even need to use an adapter with my radiators. The app setup was also easy, just scan the QR code and the app guides you through the installation process. They are even able to tell you that the air quality of the room is like I.e. is it too humid or even detects if a window is open and would stop heating the room if so.Battery life seems to last very well, Tado estimates that these will last roughly one year .You can tell these are a quality product from the moment you pick them up, they are very quiet in their operation of the radiator valve and the dial has a nice satisfying click to them.Got the pack of 3 which worth out roughly over £50 each for these and would absolutely say they are worth the money.

This might be a lengthy review but hopefully will provide an insight into my less than successful experience.I took some time looking at reviews of various smart heating systems before deciding on Tado. I spent £420 on 1 smart radiator starter kit, 1 smart thermostat and 3 smart radiator valves after consulting with Tado on the best setup for my home and required usage. I retained the hot water control via my existing programmer so didn’t need the extension kit.The items are packaged in a style and branding not dissimilar to that of Apple and although are of a plastic finish seem reasonably robustThe online registration and system installation was easy and intuitive, and having a technical background I found it straightforward. I set up three zones, a living room with the smart thermostat and two smart radiator valves as recommended by Tado, a family room with 2 smart radiator valves on both radiators and 1 bedroom with a smart radiator valve. I didn’t want to invest in any more kit until I was sure that it did what Tado said it would.Connection of the internet bridge and pairing of all the components was uncomplicated as was fitting the valves, only two needed the included adapters, (on Danfoss valves.)I set the system up initially on the web interface and then downloaded the Tado App on to my iPhone. Programming the zones for different times and temperatures was simple to do either via the web interface or on the app.So with everything programmed we woke up to a cold house the next morning. The boiler had only fired for a short period. The schedule was set to warm the bedroom and family rooms before the living room which isn’t used until afternoon. Manually starting the living room by increasing the set temperature above the actual recorded temperature then enabled the other zones to warm up in line with the set-point temperatures. Thinking this might have been a one-off I left it but it did the same the next day, cold house in the morning.So it appears that the zone with the smart room thermostat in must be calling for heat before any other zone even though their smart radiator valves are calling for heat.And this is where it all goes downhill with Tado support.I tried throughout the day to call but was unable to get through, just a recording that all agents are busy and to try later (or leave a message.) So I emailed asking for help, and got a response saying that they had made changes to my system (I have no idea what, they didn’t say – and I couldn’t see any changes) to prevent the boiler short firing and not reaching full temperature on first starting and to let them know if it didn’t work. It didn’t so I replied by email but heard no more. I tried ringing but just got the same recorded message.However, they sent me a satisfaction request in dealing with the problem even though they hadn’t and still haven’t fixed it – unbelievable. I now have a response saying they are still dealing with the request for help which will take a few days more.This is not good enough Tado – I’m a new customer with a zone configuration that you recommended and it doesn’t work.Once the system does decide to start up then generally it works fine during the day although there are noticeable variations in the room temperatures before the system turns on the heating again so you can feel the temperature drop and then increase, i.e it doesn't maintain a comfortable constant temperature. You also need to check the actual room temperature with a separate thermometer agains the Tado set point temperatures and then adjust the offset on which ever device is set to monitor the room temperature.I haven’t tried the Geolocation feature yet or the relationship with Apple Homekit as I’d just like to get it working.So in summary, installation set up, programming and control in principle, very good. Functionality not so good Problem resolution and support poor.Tado if you read this I’d like a resolution please (i.d. 426017) so I can return all the items to Amazon for a refund within 30 days if you can’t fix this for me.EDIT- UPDATE.Tado have now fixed the problem remotely. I have therefore revised my rating.