What can I do if my portable monitor flickers?

Please make sure you’re powering the monitor by the original power adapter in the package.

Why it doesn't work when I connect the monitor with my device by my own USB-C to USB-C cable?

Please confirm the USB-C port on your laptop is a thunderbolt 3/4/5 port or supports DisplayPort Alt Mode.

What if my laptop doesn't have a USB-C or HDMI port?(e.g Old Surface Pro/ HP Elitebook/ old MacBook )

You need a (mini)DP to HDMI adapter for connection.

Is this monitor compatible with Switch/Switch 2?

1. It is compatible with the original Switch.

How do I connect the iPhone to the monitor?

1. iPhone 15&16 series(excluding iPhone 16e) works with the monitor by the original monitor USB-C cable

Desertcart Logo

Deliver to Vietnam

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.