Jabra Enhance Plus Self-Fitting OTC Rechargeable Hearing Aids for Advanced Hearing Enhancement, Music and Calls – (Incompatible with Android) 4 Mics and Powerful Speakers, Made for iPhone – Dark Grey

Bought the beige ones the first time. They worked moderately well. Was desperate due to sudden, moderate hearing loss. Worked well enough to get by in most small meetings at full volume. The volume and audio settings would change abruptly and arbitrarily, even when not on the useless adaptive settings. The right earbud failed within 3 weeks. Returned them and shopped around. Decided to give them another try. Purchased the black version. Performed equally OK, and this time the left earbud failed. Returned them. Almost 4 months after Amazon received them I have still not gotten my refund for these defective devices. Crap and lousy customer service. Stay away.

At $800, it’s very expensive but cheaper than Sony and other brands. I insured them and it costs $100 a year. They fix good in the ears. However if you wear them for a long time, mine for 8 hours, your ears would hurt. Also it takes a while to get used to your own voice. I am told that it is true for all brands and models.

Because I required an overseas shipment, I knowingly ordered these at risk in case there was a problem requiring me to return them (challenging and time-consuming in a foreign country). I took that risk assuming Jabra quality control was good. I assumed wrong. My hearing aids arrived safely, but the left aid never charged nor responded in any way. Following back-and-forth with Jabra service techs, they decided the hearing aids needed to be returned - which wasn't easy. What would have been easy is if the darn things would have worked as advertised. Poor quality control, Jabra. I'm not impressed. :-(

I am in the market for OTC hearing aids, and since Jabra had cut the price of these in half, I decided to try them. I am quickly learning that hearing aids vary and ones that work for one person may not work for someone else. These didn't work for me and after two days I returned them. (I'll get to the problems I had further on.). Amazon seems to treat the return of these hearing aids as suspicious occurrence, which is very un-Amazon like. Often when I return something, they refund my money to my credit card as soon as they know UPS has received it. Not this item. I dropped it off at UPS on November 11, and UPS delivered it to Amazon on November 15. Amazon then informed me that it might be December 1 before they would refund my money. I have no idea why except that several reviewers reported that Amazon DENIED them a refund, claiming that the serial numbers of the returned item didn't match the serial numbers on the sold item. How that might happen, I have no idea, but I began to worry that they might be looking for an excuse to deny me a refund. Since these cost over $500 with tax, that's not chump change. Eventually, however, on November 24, Amazon authorized a refund. That's NINE days after they received them back, and nearly two weeks after I dropped them off at UPS. My credit card company then took three days to credit the refund back to my card. So, what is going on, Amazon? I have no idea, but it does make me reluctant to buy any more OTC hearing aids from Amazon rather than the manufacturer, particularly since Amazon's prices are not any lower.As to why I returned them: they certainly amplified sound. I had no complaints with that. But I did not find that they clarified speech at all. So I was still saying "what" a lot, and asking people to repeat themselves. My biggest goal with hearing aids is speech clarification and these just didn't do it. Now, a lot audiologists will tell you that you have to wear them for awhile, and get used to them, etc. I would have been willing to try them for longer than two days except for one thing: these itched the hell out of my ears. I couldn't stand wearing them for an hour, let alone all day. Maybe others will have a different reaction, but for me, they were really uncomfortable. One of the reasons I bought these is that they were recommended by Wirecutter in The New York Times. But Wirecutter also noted that some of their test participants also complained about itchiness.So try them if you like. If you are used to earbuds, you may have a different and better experience than I did. But buy them from Amazon? Not me, unless and until, they explain why their refund on these is so slow.

I had issues with these Jabra Enhance aids in the beginning, and support was not great. Like most support staff, their answers were canned. I’m in the tech sector for a living, and highly technical.One issue I had was the microphones cutting off during calls. Support had me jump through a lot of hoops including deleting them from my phone, then deleting the app, and going back through setup again.During this, they launched a firmware that I could not get installed with an iPhone 14 Pro Max. I believed that the firmware would resolve the issue, and expressed this to support. They said it wasn’t the firmware.I then told them that their app needed to be updated to allow for the new firmware to load. They told me that wasn’t the issue and asked me if I return them. I submitted the return request and discovered that they wanted me to send them back, and then they would replace them. That would leave me with a gap in much needed hearing devices. So, I waited.Finally, the app update was pushed out, and I was able to load the new firmware. Low and behold, my theory was correct. The issue was resolved, and the microphones now work just fine.A few other things that I don’t like are not able to be resolved with firmware. First, they do not have full sound. They lack mids and lows/bass. It’s geared completely towards highs. Also, the ear tips slide easily in your ears, and do not stay in place. This ads to the sound issue. Switching between iPad and iPhone is also a pain. You have to shutoff Bluetooth on the device you’re moving from, and often have to reboot your phone to get them to pick up. Finally, the buttons are basically useless except to adjust volume of the hearing aid function. You can’t answer a call which is annoying.If you aren’t tech oriented, and only have one device, you might love them. Otherwise you will see their shortcomings.