DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan

Customer Services

About Us

Customer Support

Desert Online General Trading LLC

Dubai, United Arab Emirates

Pioneer Pet

Q: Does the water gush out like a real fountain or flow gently? I need something more subtle or my cat won't use it.

During routine maintenance cleaning of the pump there is a face plate you remove (pops off easily). Underneath is a flat plastic piece with a small 'gate' in the center the water comes through. There is a small adjustable slide on that gate that regulates water flow. I leave that gate wide open on my pet's drinking fountain. A good resource to view is a youtube video by the company that markets the fountains: Pioneer Pet Raindrop Fountain Pump Maintenance 101

Q: Is there a warranty for the pump motor? I received this fountian in early August and the pump is no longer working.

We have found that the impeller which is held in by a magnet can become off balance. There is a quick fix for this problem. If you look on page 9 & 10 of your manual there are instruction on how to take apart the pump. If you no longer have your manual you can go to www.youtube.com and search for Pioneer Pet Pump maintenance and they will show you how to take apart your pump. When you do this and remove the impeller after you put it back in give it a few spins this will help it stay in balance. You should be doing this once a month when you change your filters. If this does not fix the problem please contact us at 866-317-6278 or email tina@pioneerpet.com and we can help troubleshoot the issue that you are having.

Q: I see a few posters have recommended distilled water. Why distilled? Don't you mean filtered water? Doesn't distilled water have a funny taste?

I use the same filtered water to fill it as I drink. I have a Pur filter on my facet which makes the water taste fine. It's the same filtered water I drink and the same filtered water my dog drank before I got the fountain. So when the filter died, I didn't bother replacing it since I only add good water and replace it regularly. Distilled water? I wouldn't want to have to drink that so I wouldn't expect my buddy to drink it either.

Q: How frequently do they recommend to change the filter?

The filter should be changed 1 time per month if you have 1-2 animals and more often if you have more than that. If you have any questions, please contact us at tina@pioneerpet.com

Product ID: 48068441

Secure Transaction

Details

Colour
Stainless
Material
Stainless
Brand
Pioneer Pet
Item weight
800 Grams
Product dimensions
29.8L x 24.8W

💧1.77L hydration capacity

🔇2W ultra-quiet pump

🛡️Replaceable charcoal filter

Frequently Bought Together

Pioneer Pet Stainless Steel Fountain Raindrop Design

Pioneer Pet Water Fountain Replacement Filters – 4 Pack - fits Raindrop Stainless Steel and Big Max Ceramic Fountains – Easy to Change, Carbon Water Filter (3014)

MyfatBOSS 12 Pack Pet Water Filter Replacement Cat Water Fountain Filters Compatible with Pioneer Pet Ceramic & Stainless Steel Raindrop Fountains, Pet Fountain Carbon Filters

Description

💧 Elevate your pet’s hydration game with style and silence!

PURITY YOU CAN TRUST - Replaceable charcoal filter ensures every sip is fresh, clean, and free from impurities.
EFFORTLESS MAINTENANCE - Dishwasher-safe and tool-free disassembly means cleaning is quick, easy, and stress-free.
WHISPER QUIET OPERATION - 2-watt pump circulates and oxygenates water silently, so your pet stays hydrated without any noise disruption.
SLEEK STAINLESS STEEL STYLE - Modern raindrop shape blends seamlessly with your kitchen décor for a pet fountain that’s as stylish as it is functional.
HYDRATION THAT HAPPENS NATURALLY - Moving water design entices pets to drink more, keeping them healthier and happier.

The Pioneer Pet Drinking Fountain Raindrop Design features a 1.77L stainless steel reservoir with a whisper-quiet 2W pump that circulates water to encourage pets to drink more. Its replaceable charcoal filter purifies water for optimal freshness, while the dishwasher-safe, tool-free design ensures effortless cleaning. Perfect for cats and dogs aged 3 years and up, this sleek, modern fountain combines functionality with a stylish raindrop shape that fits right into your home.

Specifications

Pet Type	Cats, Dogs
Product Dimensions	29.21 x 22.86 x 11.43 cm; 800 g
Manufacturer recommended age	3 years and up
Item model number	6023
Item Form	Stick
Colour	Stainless Steel
Size	1.77 l (Pack of 1)
Volume	850 Millilitres
Number of Items	1
Quantity	1
Special features	stainless steel material, raindrop design, charcoal filter
Specific Uses	pet drinking
Batteries required	No
Batteries Included	No
Voltage	12 Volts
Wattage	2 watts
Item Weight	800 g

Have a Question? See What Others Asked

Does the water gush out like a real fountain or flow gently? I need something more subtle or my cat won't use it.

Is there a warranty for the pump motor? I received this fountian in early August and the pump is no longer working.

I see a few posters have recommended distilled water. Why distilled? Don't you mean filtered water? Doesn't distilled water have a funny taste?

How frequently do they recommend to change the filter?

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.

4929809₫

Duties & taxes incl.

Vietnamstore

Free Returns

30 daysfor PRO membership users

15 dayswithout membership

Secure Transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews