Tip snapped off inside the wood burner within 5 minutes of use. I’m not sure how to contact the seller regarding this issue. Thank you

Send them an email, they're very good at responding quickly and will be able to get you taken care of.

One of the tips broke off inside the pen? How do I get it out to use another tip?

If your wood-burning pen got cross-threaded and you can’t insert the tip all the way, it gets stuck partway in, here’s how to fix that so you can use it again and again: • Remove the tip if it is one in the wood-burning pen. • Pick up the tap and start to screw it in by hand. Just to get it started. • Twist the tap clockwise. Or remember “righty tightly”. • Now, use the plier/channel locks. Grip the end of the tap securely, and twist the wood burner clockwise. It should be just stiff enough to feel like you are “digging” or cleaning out the wood-burning tool. But it should not take a lot of strength! • Keep twisting until you feel it stop. Then back it out by twisting the tool counterclockwise. It will start to get easier as you get near the end. • If you haven’t put on your goggles, do that now. Protect your eyes! There will be brass shavings in the wood-burning tool. You need to knock or blow them out on a towel. • Then use the tap one more time. Twisting by hand. Until it becomes too stiff and you need the channel locks again. Now just twist back and forth until it turns easily all the way. And you can remove the tap by hand without resistance. • Knock or blow out any remaining shavings. • Next, pick up the clean tip. And see how easily it screws in. It should be super easy and smooth just like when the tool was new. If it doesn’t please repeat the steps above.

Can this machine be used to do Lichtenberg wood burning?

I have tried the neon transformer about Desol and COOLNEON for lichtenberg wood burning, if you want to do it that will be a nice choice.You can search Desol or coolneon + neon transformer.

Brand	Scissor-Tailed
Power Source	Corded Electric
Wattage	30 watts
Special Feature	Adjustable Temperature, Complete Guide Book, Safety Features
Included Components	Dual Power Mode Wood Burner Pen, 36 Tips, Metallic Alphabet & Number Stencil, Safety Kickstand & Complete Guide Book - All in a Personalized Wooden Case
Style	Pencil
Item Weight	750 Grams
Upper Temperature Rating	900 Degrees Fahrenheit
Number of Items	1
UPC	670221771494
Manufacturer	Scissor-Tailed
Part Number	HS-060B-6-KIT2
Item Weight	1.65 pounds
Product Dimensions	10 x 5.4 x 2.2 inches
Item model number	HS-060B-6
Size	Compact
Color	Aluminium Case & Adjustable Temperature Pen
Material	Metal
Item Package Quantity	1
Head Style	Pencil
Special Features	Adjustable Temperature, Complete Guide Book, Safety Features
Batteries Included?	No
Batteries Required?	No
Warranty Description	1

Scissor-Tailed Premium Wood Burning Kit 43PCS, Adjustable Temperature Pen with 36 Tips & Accessories, All in A Deluxe Storage Case - Complete Gift for an Effortlessly Mastering The Art of Pyrography

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