CGOLDENWALL Electric Rotary Fabric Cutter, Multi-Layer, 1"Cutting Thickness, for Cloth, Leather, Carpet, 2400RPM, 110V

After searching for some time and despite the negative reviews I decided that this was still my best bet for the purpose I had intended. When the product arrived I was initially disappointed, as some other reviewers had mentioned it appeared to have been used and re-packaged. There were fibers on the blade and the cord had been re-twist tied (the twist tie was also damaged) badly (obviously not the original cord winding). I decided before complaining or writing a negative review I would give it a go (considering it didn't appear to be damaged in any way).Prior to plugging it in I looked over the included sellers instructions and safety notices. Despite the obvious minor translation issues I found the manufacturers instructions to be simple and clear. It would have been nice if they had included blade and worm gear lubricant but it is all good. Blade lube they recommend just motor oil (like for your car) on this. The grease for the worm gear isn't listed in the manual but appears to be run of the mill clear synthetic grease. Most people buying this are probably using it for sewing and you could probably use sewing machine oil and grease for this cutter. I am not using it for sewing and will likely use worm gear grease and engine oil.Many people had mentioned the trigger being both inconvenient and dangerous, sometimes even starting on it's own. The first thing I noticed before plugging it in was that the trigger actually fit very well in my hand and I didn't have to put my hand into any awkward position to activate it. After plugging it in I didn't find the trigger to be overly sensitive, it never started when I didn't intend to start it, and I didn't have any issues with the cutter starting by itself after being placed down while pugged in. I assume people are setting cutter down on the trigger? I don't know that is the best guess I have.The cutter itself is surprisingly quiet, much quieter than I had expected as videos made it sound much louder than it actually is. I was able to cut while on the phone with someone and they didn't notice.I was very happy with the performance of the device, the moment I started cutting any reservations I may have had about the item being used vanished. This thing is cool, you want to cut things up just to cut them. It cuts very fast and clean. I did have problems keeping the line straight but I was also not on a table.Overall completely delighted with my purchase. This thing is honestly way cooler than I thought it would be. Was it previously opened? Perhaps, but I don't actually think so. My guess is they do a quick QC run prior to packaging and that whomever did the QC simply didn't pack it as nice as it could be or clean it as nice as it could have been cleaned.As to customer support I have not contacted them (no need to). Given their service e-mail is @hotmail I wouldn't have too high of hopes with that, but the product does have me pleasantly surprised as it is so I could be wrong there.

I love this tool. It cut through carpet fast and easy! I would definitely recommend it!

this is a solid tool. well made, well packaged. delivered on time.i guess i'm old fashioned but this is a tool. i had no issues with the switch. in fact it is positioned properly to do the work. it's a tool and tools must be used properly. don't stick your finger on the blade. same as you would not do with any cutting or sawing tool. no more dangerous than a jig saw or circular saw. by the way, it works exactly as described. cuts inch thin carpet with jute backing easily. 10 - 50 times faster than any knife or hand blade no matter how sharp. no snags, no runs just easy cutting. just like the video. it is made in china but it is a solid tool and seems built to last. it's a fair price for a tool that saves so much time and effort.

***Updated Review 3/17/21***I originally purchased the CGOLDENWALL Electric Rotary in June2020 and I was not highly satisfied with the product. However, the company, NOT Amazon, contacted me via email to apologize for the inconvenience and offered a new free-of-charge product replacement. I accepted the offer and I was pleasantly surprised with the product I received. The replacement product arrived in its original packaging, new, clean, and with non-oxidized blades. I have been using it since and I am satisfied with the product because it is what I had expected to receive when I originally made the purchase from Amazon.I have been using it since receiving the replacement product in July2020 and it functions like new every time! I am able to cut through many layers of fabric, which saves me time from having to cut fabric by hand with scissors and focus on sewing. I would recommend this product to others.June2020Machine arrived “new” packaged with an extra blade. After further inspection, I noticed the cutting blade was oxidized. It also had fabric dust. The installed blade (the piece that rotates & cuts the material) was greasy/oily, and, subsequently, dirtied/stained my fabric, as I proceeded to use it. There is no on/off switch, but I knew that before purchasing. However, if you have children, which I do, it is a bad idea to purchase this tool because you must take additional precautionary measures to avoid children getting hurt. It’s operating switch is extremely sensitive and the machine will operate with a light touch. If not placed to rest in a specific position, it will turn on and the blade starts spinning. It’ll cut through about an inch thick stack of fabric with ease, but it won’t always be a straight cut unless you have an extremely stable hand to control the machine. It is best suited for big hands. Would I recommend this product? Only if it were the only one available on the market.