Item stopped working after 1 month, what to do?

Ok so by stoped working so you mean completely or has it just fallen odd the network. If it has fallen off your network easily repair it with the smart app you use to control it. If it’s physically stoped working check these things 1. When pluged in is it hot to the touch? (This would indicate a power supply problem. Replace power supply to get it working) 2. Can you hear the motor working but the lever is not moving? ( This would indicate that the drive motor and the gearbox have become disconnected. Could be a simple tightening of the mount screws to get it going again. But I could be a damaged gear inside the gear box that drives the lever… recommend replacing the unit) 3. Literally has just stopped working, disconnected from the network or app, no sound of motor working, no Motion…. Send it to its grave and replace. The convenient thing about these little units is they are relatively cheap, but that being said not always constructed well or to last. I have gone through 8 of these units each one lasting different lengths of time but always died. Now there ate other ball valve actuators and they do coat a bit more… however they last and last and last… The unit I paid…. Wait for it….. 150.00 for (At the time of purchase I thought I had lost my mind) has lasted 2 homes and the current apartment. Has has its issues but in the whole has work very well. Guardian by Elexa is the brand.

Will this work with shark bite quick connect on copper pipe 1/2

If the valve with lever(like the listing pictures), it works.

I have a ball valve on the cooking gas line, can I use this smart valve for opening and closing the valve ?

Yes, it would probably work initially. HOWEVER you have to think about safety in these aspects: [1] Failure mode when the battery invevitably runs out - the gas valve might not close completely when the battery runs out. This could lead to gas being in the wrong place at the wrong time. [2] If the ball valve is hard to turn by hand (and they often are), the motorized valve is going to have a tough time and might not be strong enough, or the battery will run out fast (see [1] above) [3] The motorized valve specifically is labeled for "watering" - this is because the manufacturer does not intend for it to be used in other situations and either has not considered safety issues, or has considered those issues and concluded that those other situations should excluded from the labeling

Do previously configured schedule work when the device is offline? E.q. will it turn the water off at scheduled time if the wifi is down at that time?

No, the valve operator itself is not very smart.

Desertcart Logo

Deliver to Vietnam

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

💧 Turn your taps smart—control water flow like a pro, anytime, anywhere!

PRECISION ENGINEERING - 40kgf.cm torque motor ensures smooth, reliable valve movement with critical alignment for optimal performance.
SMART SAFETY INTEGRATION - Expand your system with water or gas leak detectors for proactive home protection and peace of mind.
EFFORTLESS REMOTE CONTROL - Manage your water or gas valves from anywhere via Tuya Smart or Smart Life app—no hub or monthly fees required.
VOICE ACTIVATED CONVENIENCE - Compatible with Alexa and Google Assistant for instant hands-free valve operation—just speak and it obeys.
UNIVERSAL FIT DIY FRIENDLY - Adjustable brackets fit 1/2", 3/4", and 1" ball valves—no special tools or plumbing needed, perfect for the savvy DIYer.

This Motorized Smart Valve Watering Timer offers 2.4GHz WiFi and Bluetooth connectivity for remote valve control via Tuya Smart or Smart Life apps, compatible with Alexa and Google Assistant. It features a 40kgf.cm torque motor designed for 1/2", 3/4", and 1" ball valves with adjustable brackets, enabling automated watering or gas shutoff without hubs or monthly fees. Ideal for professionals seeking smart home efficiency and safety integration.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.