My leather strap is showing signs of wear. Is this normal? Our luxurious leather straps are treated using the highest-quality tanning methods. Variations and imperfections are characteristic of genuine tanned leather products, which may darken, fade or change in colour and texture over time. This is evidence of the leather’s purity, not a defect, fault or quality issue. We consider the natural ageing process as part of the beauty of organic materials. In order to preserve your leather, we recommend treating your strap with a leather protector before wear to provide resistance against dirt and moisture. Remember to keep your leather strap away from intense sunlight, heat, water, humidity, makeup and perfume to prevent any damage or marking. When it comes to removing small stains, we suggest gently wiping the leather with a soft, thoroughly wrung cloth and mild soapy water. Repeat using clean water. Straps are not covered under warranty, but we do hold limited stock of replacement straps that are available to purchase. You should expect to have to replace light-coloured straps around every 12 months. Can I buy a leather alternative? Olivia Burton is proud to offer a range of vegan-friendly watches, featuring soft faux leather straps. A great alternative to genuine leather, these synthetic styles are designed to look and feel as luxe as the real thing. We’ve also introduced a collection of eco-friendly watches. Style conscious in more ways than one, the straps on these styles are expertly made from recycled materials, resulting in a plush suede-effect. Is my strap adjustable? Links can be removed and added to our linked bracelet watches. Our big and midi dial bracelet styles can have a maximum of three links removed. Wonderland bracelet styles can have up to eight links removed. You can add as many links as needed to any of our other bracelet watches. Extra links can be purchased from us. An international shipping fee will apply. Please contact our Customer Care team at [email protected], to discuss your requirements. Our big dial leather straps can be adjusted from approximately 16 centimeters to approximately 21.5 centimeters. Our midi dial leather straps can be adjusted from approximately 15 centimeters to approximately 20.5 centimeters. Our big dial mesh bracelets can be adjusted from approximately 15.5 centimeters to approximately 21 centimeters. Our midi dial mesh bracelets can be adjusted from approximately 15 centimeters to approximately 20 centimeters. The plating on my watch is showing signs of wear. Is there anything I can do? Olivia Burton uses the best plating methods available, but it is the nature of plating to wear over time, especially when it comes into contact with body creams and perfumes. To keep your watch looking pristine, we always recommend removing your watch when it may come into contact with water, perfumes and body creams. Please note: Rose-gold plating is, by nature, less durable and will fade quicker over time. Is my watch waterproof? Your watch has a water-resistant rating of 1ATM or 10m (1 Bar), making it suitable for everyday use and resistant to modest water/rain splashes. To prolong your watch’s lifespan, we always recommend removing it before swimming, showering and bathing. It’s also vital to take off your watch before entering a steam room or a sauna. Extreme heat can cause watch seals to expand and create openings for water droplets to penetrate inside the design. Please note: any water damage to your watch is not covered under warranty. How long should my battery last? The average battery life is 12 months. All watches come with a battery saver in the crown that needs to be removed to activate the battery. To start the battery, remove the plastic tab and press the crown into the side of the case. If your watch has stopped working, it's likely the battery needs replacing. Any local independent jeweller will be able replace your battery. We offer a chargeable battery replacement service. Please contact our Customer Care team for more details. Please kindly note that battery replacements are not covered under warranty.
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