Petsafe 3 Liters Drinkwell Platinum Pet Fountain

Product does not work, and not getting any response from Amazon.ae to rectify the problem.

Esta es la segunda fuente qué tenemos de la misma marca, decidimos comprar esta para actualizar la anterior, ambas de excelente calidad. Nos gusta mucho y mis perritas la aman.

I got this originally for an older cat and a younger one who was fascinated with running water. It became a hit for the both of them, although neither drank from the stream itself. There's no appreciable noise from the fountain as long as the water levels aren't getting low, especially at 5m+. Given the ambiance of my living space, it's absolutely silent.Weekly cleaning is a must, with recommendations being every 4-ish days. The water reservoir can keep everything topped up for about that long. While running water doesn't collect slime as fast as standing water, even 5-7 days will see a film forming. Cleaning is fairly straight forward. The unit itself (unlaiden with water) is rather light. There's no good ways to pick up the unit though without risking it falling unless you lift it slightly and put your fingers under the base. Not the most comfortable option as weighed down by water it can put enough pressure on your fingers to dig in a bit with the sharp edges. Filters do last 2-4 weeks, so changing monthly is ideal. The pack listed as a common buy along with the fountain will last you quite a long time.Refilling and placing out on the floor is best done on site rather than at the tap, with a couple of trips necessary to fill it enough. The alternative of carrying a fully filled fountain could result in it slipping out of your fingers or just spilling as the water line for "full enough" is pretty close to the top edge. Filling the water reservoir and putting it into its place on the back of the fountain will yield enough water to mostly fill it in one go. A second trip will finish it off and leave you with enough water to last the 4-5 days to the next clean out and refill.My remaining cat is a medium hair domestic with moderate shedding and the pre-filter gate/screen will sometimes clog slightly. Another reason to get to the clean/refill more often. If it was left longer, or left uncleaned, I could see the issues others have noted about the fountain overflowing.All in all, it's a good product if your cats prefer running water and don't like drinking from a standard bowl. Cats do prefer running water anyway. But on top of that, it's great if you're a pet owner who doesn't want to refill water bowls daily to keep them fresh. You don't need this, which is why I rate this a 4 for value for money (on top of the harsh plastic edges), but it's definitely nice to have.

The pump stopped working within hours. Not sure if it’s manufacturing defect or power outlet issue but yes, unable to use thr product here in India. No place to even get it repaired.

I have 2 cats, one being a kitten who LOVES water. I had the old Drinkwell for many years (the pale powder blue version) and loved it. I had tried many different kinds of fountains before but they'd always grow mold, burn out, or get clogged. The Drinkwell never did! I eventually got rid of it due to years of hard water stains - the water where I live is infamous for being super hard, and no matter how hard I scrubbed I was never able to prevent it building up in the spout and drinking bowl.I just bought the new unit and it is such a big improvement over the old version. It's quieter (not that the noise ever bothered me, it's nice hearing the soft sound of water falling!), and the capacity is awesome. I had the add-on resevoir for my old fountain but seemed to be filling it every few days. Now, with the increased capacity on the new Drinkwell I only have to fill it every other week. The best part is I can fill it while the unit is still running!I clear the small 'hair trap' every few days because I've read that if it gets clogged the unit can overflow. It takes literally 2 seconds to wipe any fur off the trap, so very minimal maintenance. With the old fountain I'd have to claw hair right out of the little motor directly, which was gross: I much prefer cleaning the trap to digging hair out of a small motor propeller.After a month of use this unit *seems* to stay way cleaner than the old unit did. I've taken it apart once and it was very easy to clean, especially since the cord comes apart and you can remove the motor to clean underneath it (unlike the old model). This means I'm more likely to pick it up and take it to the sink to scrub! I also love that it all comes apart and there are no weird little corners to scrub. The old unit was pretty much one big piece, meaning I never felt like I was able to get into the nooks and crannies to thorougly scrub. Those areas are where the hard water crusts built up the most, too. It'll take a couple years before I start to see whether the new unit remains hard water stain free, but so far so good!I would recommend you buy a good rubber mat with a high lip around the edge to put underneath this fountain. My cats love pawing at the water as it's falling, which leads to lots of splashes and puddles on the ground. The mat stops this water from ruining my wood floors. It's also handy when learning the best angle to tip the water resevoir when you take it off to refill. It takes a few tries to get the hang of, so you will end up spilling a little water your first few refills. I hold the water tank over the water bowl to catch any drippings but after a couple refills I feel like a pro and don't spill any water anymore.My one very minor complaint is the shape of that water tank. I, like others, don't like that it doesn't have a flattened bottom. When I refill it with fresh water I'm stuck holding the tank, I can't just put it down in a sink and let the water fill it. But honestly this isn't a big deal at all, I just have to hold it as it fills up. I can deal with that!When I had the old unit, I didn't bother buying the customized Drinkwell scrub brushes. I'm sorry that I didn't because I believe this is why I wasn't able to prevent the buildup of hard water, because I didn't have anything that could get into all the nooks and crannies. So when I bought this new unit I did buy the brushes and now regret it! The new unit comes apart completely, meaning that I don't really need specialized scrubbers to properly clean it. I think you could use any sized scrubber and you'll be able to get this fountain spotless. So if you don't have the extra cash for brushes, don't worry, hit up a Dollar Store and get some cheapie scrubbers instead!If you can't decide whether to get the old Drinkwell or this version, GET THIS VERSION for sure! The improvements aren't major but they did address all the small 'this thing is great but I wish that they'd done this small thing better' concerns I had with the old fountain. I would also STRONGLY recommend you buy a Drinkwell over other brands of fountains, even though it's more expensive. The cheaper fountains only last a couple months before they clog, break down or get so icky dirty that you can't bear to watch your pet drink out of them. I've tried almost every brand on the market and the Drinkwell is by far the best designed, most durable and easiest to maintain. It is absolutely worth the extra money.One last note for fellow Canadian customers: Amazon.ca doesn't stock the same products as Amazon.com does, it focuses pretty much only on books and movies. I often shop in the US store instead because their product selection is so much better, however a lot of the time they're unable to ship certain products to Canada. I was amazed they were able to ship me this fountain which is a rather large item! Even better, it literally arrived within 2 days even though I didn't pay extra for fast shipping. I didn't get slammed with extra duty or border fees. This fountain was over $30 cheaper from Amazon.com than any pet store within Canada so I saved HUGE money!

We have an older one and needed a second fountain. The old one is over 15 years old and still works fine.