Conflict Resolution Paperback – January 3, 2001

I have had a lot of training and experience with conflict resolution. I picked this up because I wanted to see if it had anything new to add. This is a book meant for people who are not professional mediators. It gives some basic techniques specific for managers to handle various types of conflict within their organization. This includes within those they supervise or between departments.There are some good techniques in here. One issue I had is that it gets heavily bogged down in examples. There are some great checklists and tools that are in there and relatively easy to reference, which was kind of nice.Overall, this book is good for those who have little or no conflict resolution experience. For those that are more seasoned, you may find a few useful hints in this book, but you may want to look for something more advanced.

This was a required textbook for a Strategic Organizational Leadership Program I am in. I am 4 chapeters in and find that it is an easy enough read and has some good information.

as promised and on time

This book was so helpful. I deal with conflict every hour of every shift in my current position. Inmates and staff.

This book is alright. It tries to see you pretty hard on the concept, when since you already have the book, you may not need selling. I found the most poignant information to be the discussion of intention and effect on page 134. I also thought the treatment of patience during a mediation session and reframing of you perspective were terrific.It's a good read if you're comfortable with skipping some of the budget impacts...

Straight forward written. Good information on handling and preventing problems between people in the workplace.Develops a good understanding of conflicts. Builds confidence in handling difficult situations between people.

Practical applications offered as examples in the book. Would recommend the book to anyone looking for an inexpensive text offering pratical and successful examples on how to manage conflict.

Practical Guide..

useful reference

Dr. Dana explains mediation process in a such a way that even non-professional is able to understand it and what is more - willing to try it out.I recommend this book to everyone who wants to advance their conflict solving skills. Regardless of area.

If you are resolving conflicts, at home or at work, this book is a must read. Dan Dana gives some basic no nonsense Tools, which are more common sense than not, which everybody can use... so don't hesitate get into it!