SunbeamXXL Heating Pad, 20"x 24", For Back, Neck, Shoulder, and Period Cramp Pain Relief, 4 Heat Settings, Auto Shut-Off, Machine-Washable, Gifts For Mom & Wife, FSA/HSA Eligible, Dark Teal

I recently hurt my lower back overdoing something and my old heating pad was not cutting it. I ordered this one because the size was perfect and it had a soft cover.I didn't want one of the big ones that would heat up too much of my back and just make me hot so I settled on this size. It's perfect. Covers just the lower half of my back. Also wanted a soft material in case it ended up in direct contact with my skin.The 4 heat settings are great. I start off on high and then lower it as needed. It also has a safety feature that shuts it down after awhile in case I fall asleep. Overall, it works perfectly, is the right size, and has a soft cover. Added bonus is a long cord so I can plug it into an outlet and use it laying on the sofa.It's everything I was looking for.

I ordered this after looking for reviews for 'the hottest heat pads' and this one doesn't disappoint. The highest heat setting is extremely hot and great for my neck and shoulders. I'm going to have to buy a second one because this one keeps getting 'borrowed' by everyone else in the house.The quality is good. It had a vague fish-y smell when we first got it out of the packaging but we let it air out and sprayed it with a deodorizer and it was fine.

Excellent product. Mom loves the auto shut off switch.

I like that it's a large size. Took a star off, because it gets really hot on the second to low setting. I wouldn't lie on it and go to sleep since it gets so hot. Also has a weird smell, but I don't know if that's just my sensitive nose.

UPDATE: I decided to contact Sunbeam through Amazon after this heating pad completely failed after less than 7 months. (Actually, I've bought at least 8 or 9 Sunbeam heating pads in recent years through Amazon or in stores, and all failed in months, but I never filed a complaint.) So this time, I contacted Sunbeam about this heating pad because I'm tired of wasting my money. They sent me a list of information they needed such as model number, proof of purchase, code number from the electric prong (which is illegible for normally sighted people, no less someone with low vision like me, but I got it with a 10x magnifier, and they also wanted a photo of the pad. After sending them the information, a day or two went by without a response from them. I threw away the nonfunctional heating pad. Then a day or two after that, they replied with a whole list of MORE pictures and information they needed, as well as asking me for the same information all over again! It was all ridiculous! I had already given them the model number, but they wanted me to write it on a piece of paper, and take a picture of it on the heating pad! WHY?? They already had the picture I sent of the heating pad, and they already had the model number I gave them! Then they wanted me to take a "clear" picture of the code on the inside of the electrical prong, which is impossible even for a fully sighted person. The code is silver on a silver prong and is on the inside of the prong! I reminded them I had already given them a picture of the heating pad, the model number, the code number, and proof of purchase from Amazon. I told them I had thrown the broken heating pad away, and then after all that back and forth and making me jump through hoops, they informed me there would be no refund or replacement unless I could ship the broken heating pad back to them! Note: This is Sunbeam customer service, not Amazon. They should call themselves Sunbeam Customer No-Service, and obviously I will never buy another thing from them. Also obvious they don't care, otherwise they wouldn't treat faithful customers this way.Very disappointed in Sunbeam heating pads. Apparently they are now made to fail within a short period of time. The quality has gone far downhill. I've bought many of their heating pads over the years, and most recently have had this same issue of them not working very long. I only got this one because of the large size for my bad back. Bought it in July last year. Didn't start using it until September due to a health issue. Now it's only seven months later, and it no longer works. I expect a heating pad at this price to work much longer than that. From what I'm reading, it's useless to contact customer service. I will just look for a different brand with good reviews. Shame on you, Sunbeam. This is a ripoff.

This heating pad is very flexible and soft, has a generous 9 foot cord length and the best part is it has a perfect warm setting. The cord is detachable and you can roll this up for storage. It is also handy if you like a moist heating pad as it can be sprayed with water. I would buy it again. It’s perfect for what I wanted, the size is easier to deal with than the large long pads. It heats up very fast and can get quite hot on the high setting.

Saw a lot of bad reviews so I was afraid to buy although it’s a trusted brand. I decided to give it a try and it’s been working amazing. I’ve had it for at least 6 months now and for the first few months I used it daily. It’s Still going strong and gets really hot

Works well. Replaced our old unit. I don't like that it shuts off automatically at a predetermined interval.