BAi The Mirror Embroidery Machine 20x14" Embroidery Area with 15 Needles,1200spm Max Speed Multi Needle Commercial Embroidery Machine for 3D Hats Clothing,Wifi Available 10" Touch Screen

This is a great starter machine—perfect if you’re ready to dive in and do some serious learning. There’s definitely a learning curve, but it’s worth it, especially with the outstanding customer service this company provides. They genuinely care that you get the most out of your machine. My tech, Leo Wang, has been exceptional—guiding me through every step with patience and expertise. Couldn’t have done it without him!

Glad I ordered via Amazon received the product quickly with no issues and the delivery person was very helpful and thoughtful (called me with a ETA). The set up for the base was without any instruction so that was a negative and was built from looking at the photo. The machine is heavy so you gonna need some friend help to lift on to the table. Threading the needle was easy due to the fact that it came pre threaded and you could use the pre existing thread to pull your thread through. I did have some tension issues at first and many string breaks ! Broke my first needle in the first days. I made contact with a rep via text and email and the response was decent and helpful. My advice is that you join a Facebook group for your specific machine and ask a lot of questions. The videos on You Tube are helpful but would advise Bai to hire A English speaking person to make instruction videos on a platform like You tube. The maintenance of the machine is pretty straight forward , and I was able to laser cut a new plate cover for easy access to oiling the needles. See attached photo . The biggest challenge will be tuning in the tension, My only previous experience was from a single head Brothers Pe900.

As the owner of Peace Officer Clothing, a business specializing in embroidered uniforms and apparel, having a reliable, high-performing embroidery machine is essential. The BAi Mirror Embroidery Machine has been a fantastic addition to my production setup.The 20x14” embroidery area gives me plenty of space for custom logos and large back designs, and the 15-needle setup makes color changes seamless. At 1200 stitches per minute, this machine keeps up with my business's demand, helping me fulfill orders efficiently. The stitch quality is crisp and professional, which is critical for the high standards my customers expect.The machine itself is sturdy and well-built, and I appreciate the user-friendly touchscreen and easy-to-use software. Setup was straightforward, and it has been running smoothly with minimal issues.I’m now looking to expand production and would love to see the 2-head version back in stock. Having two heads running simultaneously would increase my output and help me fulfill bulk orders faster. Hoping BAi brings it back soon because I’m ready to invest in another machine!For any small business in embroidery, this is a great investment—high quality, fast, and reliable. Definitely recommend!

What an amazing product. What an amazing care team. Now imagine if all companies tested their customers this way. Within seconds I get the help I need cell REN and his team. I am blown away and will only return to this company. Money well spent. It’s intimidating but so easy once you get a hang of it. And it’s super super fast. It’s a big machine so it feels like you can do any project, big or small. Very easy for beginners.

I’ve been running my business creating patches using a Brother PE800 embroidery machine. While it served me well, I often faced bottlenecks and numerous challenges. That all changed when I upgraded to this new machine.At first, the setup process seemed daunting, but the exceptional customer support made all the difference. Even before the machine arrived, the company reached out to connect me with an engineer who guided me through every step. They provided informative videos and personalized their guidance based on my confidence level and experience with embroidery machines.By the time the machine arrived, I felt confident assembling and starting it up. Their support didn’t end there—they went above and beyond to ensure everything was set up correctly and operating smoothly. What truly stood out was their accessibility; we communicated through WhatsApp, allowing me to quickly reach the engineer whenever I encountered difficulties.This level of support and care has made the entire process seamless. I highly recommend purchasing from this company, especially if you’re looking to take the next step in your embroidery business or hobby. Whether you’re scaling up or just need a more powerful and reliable machine, this is an investment worth making.