LAKENFutura Thermo Insulated Stainless Steel Water Bottle Narrow Mouth

This is a review of two things. Firstly, I wanted to review the customer service provided by Laken. I originally ordered this bottle because I was moving to Zambia to manage a national park in middle of nowhere and I knew it would be hot. I knew an insulated bottle that could keep my water cold all day was essential. I ordered it and was disappointed that it was a little late coming - and when it did finally arrive it was the wrong size! (500ml instead of 750ml). This was a major problem for me as it was too small and I was leaving the UK in 2 days - so not enough time to have it replaced. So begrudgingly I went through the refund process and sent it back. Refund was processed - no problem.I decided to let Laken know the issue had occurred, not thinking it would be of any consequence, but you know - just to get it off my chest. And then I went off to Africa. A week or so later I had an email from Laken apologising and offering to send me the right one free of charge to Zambia. When I eventually had an address set up - a dodgy PO Box in the closest town (100km away) I emailed back letting them know my address. Again I thought, well, it's definitely not getting here. Even if they actually send it - I'd be amazed of someone on the long and winding route from Europe to Africa doesn't knock it off. Well, yesterday my cynicism was put to rest. A parcel arrived with the correct bottle in it. Now that is customer service.And part 2 of the review - the product... I am thrilled with my new water bottle! - it's rainy season now so most of the day it's steamy and hot. The bottle is currently sitting on my desk, but today it has also been with me traversing the park all morning bouncing around in the heat in my land cruiser and is still holding my cold water from this morning. It seals tight, is good to drink from even with one hand on the steering wheel and bumping through potholed gravel roads, and it looks sharp in all its matte black glory. The baboons definitely agree - I've seen their mischievous little faces glancing longingly at my bottle. I'll need to be on my guard.So yes. In summary - BUY THIS BOTTLE. Even if you're not going to be in a park in Africa any time soon - I bet you'll be thirsty - and what better way to quench your thirst than out of a stylish bottle sold by a company that stands by it's products - and it's service.

Great fit for both my big and small backpacks, keeps cold and hot liquids for hours, easy to clean and leakproof - can’t ask for more.

This is my third Laken Futura, they are simply fantastic. Not only do they work brilliantly (hot or cold) but they are well made and most importantly very small compared to the volume they hold. I have found no comparable product that works as well and is small enough to be handy for every day use and carry. The last plus is unlike most other Thermos bottles of this size it works well for fizzy drinks, the only tiny negative is that (like another reviewer stated) it can spray a little drink when opening if its been shaken around, as there is nothing else that does it better, it still gets a well deserved 5 stars. The 350ml size is perfect for a 330ml can of coke (or beer) and keeps it cold & fizzy in a hot car or at the beach, just great! And it fits in a standard car cup holder!The narrow mouth means it is very comfortable to drink from vs. a wide mouth bottle and while it doesn't make much difference really, if you have no colour preference, the plain stainless model is very slightly nicer to drink from then the painted models (the plain stainless has a highly polished neck rim which feels a touch nicer on the bottom lip while drinking than the coloured versions).

great product. However, you have to fill it completely for the liquid to remain hot. If you use if for coffee it is ok but it won't stay hot long. If you want to use it for hot water, tea and bring it on the mountains is perfect.

Love this bottle, I can't stop using it. Well worth the money.

I like this, it’s a no-nonsense bit of kit and it’s quite robust. It does keep hot drinks hot, tea made three hours ago is still too hot to sip, even in temperatures around zero. Simple design, works. Pleased to see that it’s not made in China - in fact that’s probably why it’s good.

Great item. Sad maybe but I bought this to keep in the car for my dog and it is perfect. Not likely to break, keeps the water cool and the metal interior means there is no worry of plastic tainting the water

It is everything it propurts to be. It keeps the liquid contents fresh for days - water in this case.It keeps hot beverages hot and cold beverages cold. It is unbreakable if you drop or knock it.I can ask no more of it