GoVision Water-Resistant Rose Gold Apollo 1080p Video Recording Sunglasses with UV Lenses Capture Built in Rechargeable Battery 8GB Memory Hard case and Accessories

I love these glasses! These glasses take excellent quality photos and videos and are super easy to use! The sound on the videos are unbelievable. I used these glasses to record my daughter's graduation and I could hear every word! They make capturing any moment so convienient and protect my eyes from the sun at the same time!

Defective frames / poor customer serviceI won a pair of GoVision glasses by in a raffle. The first day I wore the glasses, I noticed a crack in the back between the lenses. By the end of the day, the crack extended towards the lens and all structural integrity of the frames was lost. Although I tried to handle the GoVision glasses with care, the frames broke in two between the lenses.When I contacted Audy Global Enterprises as directed by the warranty card, the customer service rep said I needed “record of purchase” to proceed with the warranty claim. When I explained the GoVision glasses were a raffle prize, Audy Global Enterprises said they would not process the claim without record of purchase. I asked what they did in cases where GoVision glasses were a gift and they said record of purchase would be required.In one of the customer service responses, it was written that Audy Global Enterprises’s goal “is always to provide full satisfaction to all of our customers and because we stand behind the quality and reliability of all of our products. When I replied that based on their response, I thought they would be more concerned about a defect in the frames and want to determine the cause. I sent pictures. The Customer Service Manager, Danielle Febbi, then sent me a message that insinuated I was lying about how the damage occurred to the GoVision glasses.To make a long story short, despite several e-mails expressing that if their goal was to truly “provide full satisfaction to all customers”, then Audy Global Enterprises would make exceptions when customers were not able to provide the record of purchase. I also wrote that GoVision glasses are promoted for use during sporting activities. Therefore a reasonable person would expect that the glasses were able to last more than a week before falling apart. I checked some reviews on line and found several reviews that expressed the exact same concerns I was trying to address with Audy Global Enterprises about their GoVision glasses. The same frame defect was found in different GoVision models.Two things were obvious to me, Audy Global Enterprises has no interest in customer satisfaction and they have no interest in examining defective glasses to determine what is causing the frames to fail and how to fix it.I will never by any of their products and will share this message with as many potential customers as possible.