What should l do if it doesn't connect to my car?

1. Make sure your car is a 2016 or newer model with a USB port that supports factory-wired Apple CarPlay.

Apple CarPlay/Android Auto cannot connect to your phone?

1. Forget the Bluetooth connection between your phone and the car or motocycle.

What should I do if the Ai Box doesn’t work on a Harley-Davidson motorcycle?

1. Unplug the AI Box and perform a factory reset on the motorcycle.

Bluetooth and Wi-Fi are connected, but Android Auto is not working?

1. On your phone, open Google Play Store.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.