CREAMi Scoop and Swirl Soft Serve and Ice Cream Maker with 2x Tubs, 13 Functions, Makes Ice Cream, Soft Serve, Gelato, Sorbet, Milkshakes and More, Platinum Silver, NC701UK, 2 Years Warranty

You need a 240v to 120v converter if you are in the Middle East

Dear Ninja Customer Care Team, I am writing to file a formal complaint regarding the Ninja NC710 ice cream maker I purchased via Amazon Dubai. I received a 120V device, which is completely incompatible with Dubai’s 220–240V electricity. When I plugged in the device, it exploded immediately, releasing a burning smell. This incident caused me extreme stress, especially as I have a pre-existing heart condition. I am currently taking medication (Poxicad 20, Axabin 20, and Fluoxetine 20), and this dangerous product has severely affected my health and well-being. This is completely unacceptable. I demand that Ninja immediately arrange for the collection of this unsafe device, investigate why it was sent to Dubai, and provide a full explanation and resolution. I reserve the right to take further legal action if this situation is not resolved promptly, as the company’s negligence has put my life and health at serious risk. I expect urgent response. Sincerely, Karman

Awful. The appliance burst into flames on first use. It was my son's present. He was so upset. Amazon won't take responsibility as over 30 days. Shark USA won't take responsibility as we are in UAE shark uae won't take responsibility as they don't sell it. I have to go down the consumer protection route. Disgraceful service all round

As soon as i plugged it in and turned on the machine, it exploded and started smoking, i love the idea i love the brand but maybe a deficiency in the product? I asked for a return but lost the box myself so i cant blame them if they don't accept my return.

Do not buy it. It exploded the capacitor and now I have an ice cream maker that does not work and just for the heads up it’s brand new I just got it

It took a very long time to arrive just to work for like 10 min . Switched off never turned back on again I love the idea but the product doesn’t meet the expectation which is a shame !

الجهاز لا يعمل والجهد الكهربائي مختلف عن الموجود في اسواق دول الخليج ، من اول استخدام يضرب التماس كهربائي وتنتهي القصة

Doesn’t work and doesn’t turn on :( have asked seller for refund or replacement

De la crème glacée fraîche en tout temps

اشتريت السلعة وكانت خط 120فولت وخط السعودية220فولتً ولكن من حماسي لتجربة الجهاز استخدمت محول الفولت من 220 الى 127 صناعة اسبانيه من ساكو ولان جهاز الايسكريم 800 واط اخذت المحول 1500 لتقليل الجهد واضمن عدم وجود اعطال وفعلاً استمتعت بالتجربه ولما اخبرت البائع بالمشكله طلب مني اختار هل اعيد له المنتج واخذ اموال ام يعيد لي 50 دولار سعر المحول وارسل لي متاجر يبيعون المحولات ولكن انا سبقته وشريت اشتريت المحول بقيمة 110 دولار ويعتبر اقل الخسائر والمنتج يستحق التضحية وكتبت هذا التعليق للي متخوف من الجهاز اشتره وانت مغمض العينين لان المنتج رائع والبائع متفاعل مع العميل وسرعة بوصول المنتج ولكن هناك عيب بشركة الشحن ان الكرتون المفروض يغلف بكرتون وليس بورق بلاستك لضمان سلامة المنتج وبس ..

I picked up the Ninja CREAMi Scoop and Swirl Ice Cream Maker NC701 on a bit of a whim for our family. We deal with multiple food allergies, so buying store ice cream that works for everyone is nearly impossible. The ability to fully control ingredients like dairy-free milk, low sugar options, or nut-free recipes is what pushed me to try it. This is the more deluxe version with both scoop and soft serve capability, and it definitely feels like a premium kitchen appliance. From a build quality and appearance standpoint, it is substantial. This is not a small countertop gadget. It is tall, fairly heavy, and takes up serious space. It will not fit under most standard upper cabinets, so plan accordingly. We ended up buying a separate baker’s rack to house this and our Ninja Slushi machine. The included 2-in-1 pints, lids, paddle, and swirl press feel sturdy and are dishwasher safe, which helps with usability and cleanup. Using the machine is not trivial at first. There is a learning curve. The process starts by preparing your recipe directly in the clear pint containers. The most important detail is making sure the containers freeze completely level. Timing needs to be correct for adequate freezing. If the mixture freezes at an angle, the chopping and blending mechanism will struggle to operate or process correctly. After freezing for about 24 hours, you install the blade lid, lock the container into the machine, and select one of the 13 programs. There are dedicated soft serve modes, fruit whip, frozen yogurt, custard, and more. We typically use coconut or oat milk, which freezes harder than traditional dairy. Because of that, we often have to run the blend cycle multiple times to achieve a smooth, soft-serve consistency. That is one of the nuances you only learn by doing. Once the texture is right, you move the container to the soft serve side, install the swirl press, and dispense into a cone or bowl. It is a multi-step workflow, and good results depend on understanding how each phase works. If something is off, it usually comes down to leveling in the freezer, recipe ratios, or needing an extra spin. Performance is impressive once dialed in. The Creamify technology really does transform a solid frozen block into a creamy texture. The ability to customize mix-ins and tailor recipes for dietary needs adds real value. However, it is loud. Very loud. During the chopping and spinning phase, the noise level is intense. It is not something you want running constantly, and it could easily be disruptive and hurt ears in a small kitchen. Another small limitation is the dispensing phase. When using the soft serve function, it does not fully clear the entire pint. There is usually a noticeable amount left in the bottom. It is easy enough to scoop out with a spoon, but it feels like an area that could be improved in future designs. In terms of value, this is clearly a luxury appliance. It is not essential, and it is not small. But if you have dietary restrictions, want full control over ingredients, or enjoy experimenting with frozen desserts, it offers strong performance and flexibility. It does not replace a commercial soft serve machine, but for home use, it delivers impressive results. Overall, I recommend the Ninja CREAMi Scoop and Swirl if you are willing to learn the process and have the space for it. It’s pretty expensive, but I believe it adds substantial value for families with allergies or if you just love ice cream. It takes patience at first, and there are nuances to master, but once you understand how it works, it produces high-quality frozen treats tailored exactly to your needs.

Me encantó!!! La recomiendo. Llegó muy bien con todo nuevo, es fácil de usar y los helados salen muy cremosos

Funktioniert teilweise nicht so gut. Extrem laut