Pursteam ScrubMaster Steam Mop with Dual Scrubbing Head, LED Headlights, Adjustable Steam Control, Anti-Slip Swivel Head, Cable Holder & Upright Lock

Update 2/18/26: changed rating from 3 to 5 stars. Seller contacted me and offered a full refund. It was a very pleasant surprise since it's been a year since I purchased it, but I greatly appreciate the customer service! Original review: Bought this about a year ago and it worked great initially, when everything was new and solid. We normally use it about once a week, and usually one full tank is enough to do the whole apartment. The first problem I ran into was getting additional replacement pads. I couldn't find any pads sold by the brand itself, at least on Amazon. I bought some for a different brand similar model but the size is different where they actually attach to the steamer so had to return those and get a 3rd party replacement set which don't work well because if you need to lift the steamer even just enough to take pressure off the head, the pads just go flying everywhere. The hook and loop system won't hold them at all and it because less "sticky" very quickly so even the pads that came with the machine started flying off quite early. The other issue is that a few months after purchasing it started squeaking and what looked like small pieces of burned plastic started flying out of where the pads are attached. Seems like the plastic isnt rated for the heat that the steam puts out and started deteriorating. So now it just squeaks all the time as the pads are rotating. Will be buying a shark roller brush steamer to replace this one, the shark rotating pad steamer is actually a bit cheaper than this model right now, I would go with that one if I were to buy a pad steamer again.

Ugh!!! I purchased my first one and within five minutes the right pad would not stay on. This is my replacement one. On my third use SAME THING is happening. The right pad does not stay on. I only have tile and hardwood floors I have attached a video to show what it does. The machine cleans well but if the pads don’t stay on it’s useless

This is so easy to maneuver and does a fabulous job in half the time of mopping.

This ScrubMaster is truly a game changer when it comes to your hardwood floors. My wife and I were truly amazed at how much dirt it got off our floors when we thought they were clean already. The look, maneuverability, and durability are truly a huge time savings. The steam that it produces truly sanitizes your floors. The only reason I did not give it 5 stars is they do not recommend using anything in the machine but water. Having the ability to add a floor cleaner would be an additional huge time saver.

I love the steam mop. My only complaint is with the pads— they fall off easily.

My Pursteam quit working, would not let out steam. I contacted CS and immediately they responded and issued a new unit at no cost to me. It was still under warranty, I'd say I had at that point had it for about 6-8 months. So nice to have good old customer service like it was back in the day when I was growing up. Steamer works wonderful a must have.

I purchased floor cleaning products from a competitor before as well as their spin/steam mop. The unit's ability to produce steam stopped after about 2 months of use. This product is awesome! It produces much more steam more quickly, is simpler to operate, and is much better designed. This company is in the 'steam' business - they make a number of steam products. I believe they have a much more durable and robust steam generation system. As the manufacturer suggests, I would also recommend that just distilled water be used. I highly recommend this product. As another reviewer said, "this is the real deal."

We like the steam mop but you can’t buy replacement pads. Even though the pads it comes with are washable and include an extra set, they wear out and Pursteam advises replacing them every 3 to 4 months. So by their logic, with the current product support they offer, the mop is good for about 6 months. Their Customer Support remains positive however and the comments I received from the company follow below. “Unfortunately, we don’t currently sell replacement pads for our Scrub Master Steam Mop, and there aren’t any third-party sellers offering compatible pads at this time. The good news is that the pads are washable, so you can clean and reuse them multiple times. We also plan to offer replacement pads in the future, though we don’t have an exact release date just yet. In case there's something wrong with your current mop pads or the unit itself, please don't hesitate to reach out to us, and we'll be happy to help you. Your unit is covered with a 1-year warranty, so there's nothing to worry about.”

Easy to assemble and use. But the extra pads that were reccommended to accompany the machine do not fit.

I thought this was great at first, but I used it once and halfway through the second time.The spinning head fell off. I don't have a huge house, so there's no reason why, after a use and a half that it should fall apart already