Latch 5 Smart Lock - Built-in WiFi Smart Fingerprint Door Lock - Biometric Keyless Entry Door Lock with App - Digital Keypad Door Handle Lock - Smart Locks for Front Door - App Remote Control

UPDATE 2 - December 2025: The service support has been excellent. The U-tec team stayed on top of the problem until everything was fixed. Thank you. UPDATE: The fingerprint began to work, and my users were able to scan their fingerprints using the U Home app on my phone! The problem may be related to the Wi-Fi getting disconnected frequently. After many tries, I removed/reinstalled the batteries, and the scanner began to work after the Wi-Fi reconnected. Coincidence or not, that took care of the problem. We have an excellent 2.4 GHz service in the office, but for some reason, the lock keeps getting disconnected from Wi-Fi. In contrast, everything else in our office stays Wi-Fi connected without interruptions. It's the third time I've had to reconnect the Wi-Fi in a week of use. Initial Review: So far, the product has not worked as promised. The fingerprint registration only works if you are an "administrator". The fundamental problem is that the app cannot record the "normal user" fingerprint on the user's smartphone app, even when they are allowed to use my administrator phone. The U home app does not have an interface for a "normal user" to register their fingerprint using the app. The tech support rep told me, "For now, normal users have to use the PIN code method or the telephone app to open the lock. You can make them an administrator too". Making every employee an administrator is a silly suggestion because it will defeat the purpose of having an administrator. Today, I spent almost an hour with technical support troubleshooting the problem. It required removing the batteries, taking off half of the lock to unplug the internal cable, deleting and reloading the app, and repeatedly deleting and reentering all users' information. We conducted at least 10 trials with different employees, but NOTHING worked. After exhausting all her tricks, the support lady said she could not do anything more and would open a ticket for higher-level support. She advised me, "Please wait for an email within 24 hours." The app is not very user-friendly when it comes to creating new users, either. Mechanically, the lock is rugged and works well with a PIN code, but I paid extra to purchase a fingerprint lock. Please SAVE your money and buy their regular lock.

I bought the Latch-5F from Amazon AU and fitted it myself to our front door. It exactly fitted the holes from our original lock (Gainsborough entrance latch; house was a new build in Sydney), so there was no need for drilling/cutting - just 20 mins with a screwdriver. It worked well for around 6 months and then had a problem. U-tec support was very responsive and after diagnosing the fault, they sent me a replacement lock from local stock (shipped from Amazon AU). Has been fine ever since - happy with the quick resolution :-)

I'm thoroughly satisfied with the Latch 5 that I purchased. I upgraded my door locks with the Latch 5 Fingerprint and paired it with the Lock Deadbolt. The ability to program from the app how I want them to work is a gamechanger. I can have either of them open once either 1 is unlocked. The setup and installation is super easy, the instructions provided are detailed and you really can't get lost or mess it up if you follow step by step. The real shining star though is the support from the company that you receive. They are on top of any issues you may have and are dedicated to making sure that you are satisfied with their product and respond promptly to any questions or issues. I would definitely suggest investing in their products. The only drawback is, they don't have enough products yet, lol. I'm really interested in the upcoming camera system they are working on. Also, their products work seamlessly with Samsung Smart Things (low-key the reason I tried them), so itz good to be able to utilize the Smart Things app and be able to control the locks and get notifications. Also, the notifications of who and when the locks unlock is nice. You can also setup a bypass mode where the locks remain unlocked and you can use the door as if it didn't have any locks on it period. Inverse you can also lock it so all remain locked no matter if a code is input or not. You can also give out temporary codes for people to use. They have really taken the time and invested quality improvements into bringing a great product to market! I can't say enough about the company and the products that I have, TRULY SATISFIED!!!

I have been a Ultraloq customer for over eight years now and counting. The first Ultraq lasted eight years with no problem up until last September 2025. I decided to buy this one because I believe the other is old and out dated. I received the new Ultraloq latch 5 and installed it. It struggled to connect with my wifi 2.4GH right from the get go. I finally got it working, but the 0 started acting up, then all other characters started acting up as well. I contacted Ultraloq customer service via email, they responded quickly. After few troubleshooting, they decided to ship a new replacement witch took only four days to arrive. The replacement is installed and running good. We are all happy with Ultraloq products. The app works flawlessly. Highly recommended.

Good and strong product, reason for 5 stars however is their after purchase support. Issue with the first one and no questions asked sent me a replacement. Works well now but the fingerprint is a bit clunky!