When adding the device via a third-party app, scanning the code prompts an error or no response. Need help!

Hi there, you can try scanning the QR code on the instruction manual instead and please check if the app version is up-to-date.

Will I Need a Smart Home Hub to set up Matter-certified device with Matter?

Yes, a Matter hub (or Matter controller) is necessary to provide an ecosystem that can be paired with Matter-certified devices

I failed to set up via Matter. Need help!

Refer to the following and you can resolve most setup issues. A. Make sure the firmware of your Matter Controller and Smart Home app is updated to support Matter. B. Ensure your phone and Matter Controller are both connected to a stable 2.4 GHz Wi-Fi network, and that it has internet access during the setup process. C. Power cycle the Matter-enabled device. D. If the Matter-enabled device has already been added to another ecosystem, you will need to get a new setup code for pairing according to FAQ how to integrate your device into another ecosystem. E. In the first commissioning, Matter setup mode is active for 15 minutes after the device is powered on. For the second commissioning the active time of setup mode varies between ecosystems. If this time period has expired, you will need to power cycle the matter-enabled device to restart the clock. F. Restart your smartphone and clear the cache of the Smart Home app If the above steps did not help solve your problem, it’s recommended that you try to factory reset the Matter-enabled device or use another smartphone to configure it.

The device can't be added, what can I do?

If you're experiencing device addition failure, ensure that the phone using the app is connected to a 2.4GHz WiFi and that your hub is connected to the same router. You can try resolving this issue by restarting the hub, app, or phone.

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💡 Light up your life smarter, brighter, and more colorful than ever!

AWARD WINNING INNOVATION - Backed by 17 industry awards and 1,100 patents, trust the expert in smart lighting since 1997.
CREATE YOUR PERFECT AMBIANCE - Customize colors and brightness to match every mood or occasion with multicolor versatility.
INSTANT SETUP INSTANT CONTROL - Effortless pairing and intuitive app or voice commands put your lighting on your terms.
SEAMLESS SMART HOME INTEGRATION - Matter-certified for flawless control via Alexa, Google Assistant, Apple HomeKit, and Samsung SmartThings.
BRILLIANT BRIGHTNESS MINIMAL ENERGY - Experience vivid 800 lumens light at just 9W, saving up to 85% energy without compromise.

The Sengled LED Smart Light Bulb (A19) delivers 800 lumens of vibrant, energy-efficient lighting at just 9 watts. Matter-certified for broad smart home compatibility, it supports voice and app control across Alexa, Google Assistant, Apple HomeKit, and Samsung SmartThings. Featuring instant pairing over 2.4 GHz Wi-Fi and backed by 17 industry awards, this multicolor bulb offers effortless customization and reliable performance with a 2-year warranty.

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Product Dimensions	5.99 x 5.99 x 11.2 cm; 51.88 g
Item Weight	52 g
Specific uses	Decoration
Batteries required	No
Included components	1 Smart LED WiFi Light Bulbs

Sengled LED Smart Light Bulb (A19), Matter-Enabled, Multicolor, Works with Alexa, 60W Equivalent, 800LM, Instant Pairing, 2.4 GHz, Wi-Fi, 1-Pack

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