Question 1

Is this decaf swiss water processed?

Accepted Answer

I paid nearly double for this coffee vs. my standard 8 o'clock decaf specifically because the Amazon listing states it is Swiss Water processed.  My package does not have the label shown on the Amazon listing, nor does it say anything anywhere about being swiss water processed.  I called SF Bay and got a message no one was available to answer my call. In this day & age of consumer demand regarding food ingredients and such this is kind of unacceptable.  I will not purchase again without a definitive confirmation that this is indded swiss water processed decaf coffee.

Question 2

Is the Swiss Water Process used to decaffinate this coffee?

Accepted Answer

Hi, my name is Sarah from San Francisco Bay Coffee.  We use only the water process to decaffeinate our beans. The water process uses water from the pristine environment off of the coast mountains of British Columbia, Canada to gently remove the caffeine until the coffee beans are 99.9% caffeine-free. This method is 100% chemical free.  If you have any other questions or concerns please feel free to contact us at service@sfbcoffee.com.

Question 3

There seems to be nothing on the packaging to indicate this is, indeed, swiss water process decaf....how can i trust that it truly is?

Accepted Answer

Hello,

Thank you for contacting us. We use only the water process to decaffeinate our beans. The water process uses water from the pristine environment off of the coast mountains of British Columbia, Canada to gently remove the caffeine until the coffee beans are 99.9% caffeine-free. This method is 100% chemical free. I will attach a link below to our process
information.  We do hope you enjoy!

https://www.gourmet-coffee.com/decaffeination/

Kindest Regards,
Tricia

Question 4

I am wondering why the last two bags of the decaf espresso roast was filled with more crumbled beans than whole beans. what’s up with that?

Accepted Answer

Sometimes they get crushed , shipping or storage but it's not like anyone is trying to put you out .. Accidents happen,  I would be more worried about holes and not having the coffee than crushed beans .. However SFBay is a great company to deal with because they just want you to enjoy the product from start to finish..

ASIN	B00DRCBOC6
Age Range Description	Adults
Best Sellers Rank	#13,336 in Grocery ( See Top 100 in Grocery ) #281 in Roasted Whole Coffee Beans
Brand	SAN FRANCISCO BAY
Brand Name	SAN FRANCISCO BAY
Caffeine Content Description	Decaffeinated
Certificate Type	USDA
Coffee Roast Level	Medium Roast
Coffee Type	Coffee Bean
Container Type	Box
Country as Labeled	United States
Customer Reviews	4.4 out of 5 stars 3,679 Reviews
Diet Type	Vegan
Flavor	decaf
Flavour	decaf
Global Trade Identification Number	00077324033083
Item Dimensions	9.5 x 14 x 22.9 centimeters
Item Form	Whole Bean
Item Package Weight	0.97 Kilograms
Item Volume	32 Fluid Ounces
Item Weight	907 g
Item form	Whole Bean
Manufacturer	San Francisco Bay Coffee
Model Number	5694s
Number of Items	1
Number of Pieces	1
Package information	Box
Part Number	5694s
Region of Origin	San Francisco Bay
Roasting level	Medium Roast
Size	2.00 Pound (Pack of 1)
Special Ingredients	Water
Specialty	Certified Organic
Sweetness Description	not sweet
UPC	077324033083
Unit Count	946.35 Milliliters
Variety	DECAF Gourmet Blend

San Francisco Bay Whole Bean Coffee - DECAF Gourmet Blend (2lb Bag), Medium Roast, Swiss Water Processed

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