Smart WiFi Front Door Lock: Hornbill Keyless Entry Fingerprint Deadbolt with Handle Set Electronic Digital Keypad Door Locks APP Remote Control Alexa Auto Lock Silver

I wanted to upgrade our smart lock and this particular lock was in our top 5. What made us decide on this one was that it was all inclusive with the gateway and the reviews we read about their customer service.Right after I purchased, we received an email from the seller with pictures and videos to help with the install. Setting it up was fairly easy and the instructions were pretty clear to follow.So, once we had it installed we had a small issue (of course it wasn’t the locks fault but ours). I reached out to their customer service and we worked with Eunice. BEST CUSTOMER SERVICE EVER! Really responsive to our questions and needs. We even did a video call to test our lock and resolve the issue. Now that we have it working properly we have had no issues whatsoever.We love the app, which is super user friendly. Keys work, works great with Alexa through the gateway, the little fobs are fantastic. Setting up fingerprints and codes is really easy through the app. The app also provides a log feature and you’re able to get all or some notifications.Overall excellent purchase!Don’t hesitate to purchase this smart lock!

I have been looking for a smart lock that didn’t stand out . I found it !! Love how it looks while offering keyless entry ! My boyfriend installed it today and we were so pleased with how easy it was to set up finger print access and codes . We hand a little bit of difficulty setting up the app on his phone so we called customer service . Tara from customer service got back to us in a timely manner . She took the time to FaceTime us and guide us through the steps to get the app working . She was patient , knowledgeable and was happy to assist . Fantastic customer service !!

Great product very happy with the end result !! Great customer service Eunice was very helpful and deserves a 5 star for help service ! Only draw back was there was no instructions on the bottom handle install but with her help the install was very easy !!

Updated : 3 months in and a piece door lever/knob on the inside broke so the door was unusable. Could not depress the lever to open door. I had to go buy a new bottom set. Do yourself a favor and do not get this. Has been nightmare from day one to be honest.Instructions could have a little more detail with gateway. Customer service, once connected to them, are very dedicated. Could be time zone differences, so if you have any questions before installing contact them first, so you will have someone to communicate with if you have questions during set up.

I honestly had never heard of this brand before but after trying the common brand names and finding out that this are very flaky, expensive, and run through batteries like they were free, and also stop working often, I decided to try this one.It worked great out of the box. Setup was very straight forward. The app is very easy to use and manage. My lock did so working after a few months, but the customer service is outstanding. Even had a video call with them. Great troubleshooting and they stand behind their product. Replaced it without having to jump through hoops. Thanks to Eunice with their customer service center, I am still a happy customer.

The key card is amazing, along with the finger print detection and the unlock/lock feature within the app. I especially love the app as I never have to worry about whether I locked my door or not, I simply just use the app if I feel like I’ve forgotten! Had a little trouble connecting the device, but Eunice from tech support was able to walk me through a step by step process rather quickly and methodically!

This is an amazing product. It makes life easy for me when my kid gets home from school and forget his key. I love this product, will definitely recommend this to my friends

Its perfect , it does what I need