Audien ATOM PRO 2 Wireless Rechargeable OTC Hearing Aid, Premium Comfort Design and Nearly Invisible

There have been very few companies I have dealt with over the years that didn't disappoint me with their customer service when a problem arose, but not from Audien; there's a good reason they have so many glowing reviews. I needed to exchange the aids I had ordered that were a little too large for my ears, and to my horror, I learned that I had missed the return-by date! I figured I had just lost all my money. I did ask for some consideration since the reason I was late was due to cancer treatment and surgery, but didn't expect any because it was still my fault. I figured I had just lost my money but in swooped Ben, who made me an offer to exchange them for something that would work even better for me, and at a discount! Rest assured that Audien can help anyone enjoy the precious gift of hearing what people - and especially their loved ones - are saying. Just watching TV and being able to understand what is being said without subtitles is a pleasure. If you are on the fence trying to decide which company, CHOOSE AUDIEN, you won't be disappointed!!

Audien Hearing AidsAudien Hearing Aids have really made a difference to my hearing and my confidence. I had noticed that I wasn’t always catching exactly what was being said and that last word made a big difference in the meaning of the sentence. I found myself saying “I’m sorry. What did you say?” or “Excuse me, could you repeat that.” I’m a social creature and I didn’t want my friends to stop talking with me because it was becoming more and more difficult to include me.I first tried the Atom Pro 2 in the ear hearing aid. I had a terrible time with the hearing aid squealing. First it was trying to get it in my ear. If I did in fact get it in, then it was my hair brushing past it or turning my head; having someone else speak; me trying to talk. It was awful. Turns out it wasn’t the hearing aid, but that I had a small ear canal.Audien’s customer support is wonderful. They want you to have a positive experience. After trying many different settings, they suggested I try the behind the ear model. It’s terrific! It hasn’t squealed at all and most importantly - I can hear better. I don’t need closed captioning on the television anymore. I’m not interrupting conversations asking my friends to repeat themselves. I’m still exploring the possibilities, but I can tell you - I’m not going back to life without them.

I am the daughter of my 94 year old mother. She is legal blind and has a hearing loss of 80 db in one ear and 60 db in the other. This is a great little hearing aid.I have only given it a 3 star review because I took off a star because they need more detailed information in the documentation Audien sends in the box. They do not tell you the hearing aid case is fully charged and ready to use. The Atom Pro 2 has a factory preset hearing volume and mode set to 3. Customer service did not know this and I figured it out. This is quite high because when I first put in mom’s ear she said it was way too loud. The Atom Pro 2 has a small dome on the hearing aid from the factory. When I called customer service they recommended the large dome to help it stay in the ear and stop the squealing. This should be written in the information as well. I could not find in the brochure how long it takes to charge the hearing aid case. Next, I held the Atom Pro 2 close to my ear to hear the beeps or boops in order to change the volume and mode. That is a little difficult to determine you must listen closely. I know my mom would not be able to determine these sounds due to the loss of her range of hearing.I took off another star due to the location of the button to change the volume and mode which is on the end where the little wire is located. It can be bumped so easily and changed if it hits your ear or you touch it when putting in the ear canal or in the case. Mom’s hearing aid would change the volume when I was so cautious not to touch or change it. I would like a different way of adjusting the volume on the Atom Pro 2. Mom might have touched the hearing aid in her ear and hit the button, accidentally changing the volume. She kept losing the Atom Pro 2 it would fall out of her left ear when chewing. I tried several different domes. Finally, I used an old dome from the Audien EV3 that stayed in a little better but it still fell out. She had problems with feed back due to the volume being so high. I turned the mode and volume down to one because it was too loud. She would hear buzzing or beeping because the hearing aid did not fit properly in her ear. Since the Atom Pro 2 kept falling out of her ear on the table, floor and other times in her clothes. This was a real problem with her low vision. I was concerned she would permanently loss it.Aleli a representative from Audien Hearing called and listened to all my concerns, suggestions and problems. We determined due to mom’s ear canal we are upgrading to the behind the ear Audien hearing aid. I think this will be a better fit for her. Aleli is a 5 star employee she listens, is compassionate, understanding, helpful, resourceful, professional, knowledgeable, and very kind.Atom Pro 2 has great features such as; they are small and compact. The hearing aids automatically charge and are cleaned when you put them in the case. Mom has been using the hearing aids for 17 days and there are still 2 lights on the charging case. It seems once the case is charged it lasts for a long time. I would recommend these hearing aids and their fantastic customer service. The Atom Pro 2 hearing aid is a little wonder.

I’ve had my Atom Pro 2 hearing aides for one month now and, after a rough start, I’m very pleased with them. The first couple of weeks were hard. Everything was so loud, including my own voice. Plus, the feedback was driving me crazy. I didn’t think I’d ever get used to them. However, by the end of the second week, my brain had reprogrammed itself to accept the new volume levels as my new normal. Now it doesn’t sound like everyone is yelling at me. Experimenting with the different size ear plugs solved the feedback problems (the smallest-sized plugs work best for me). If you’re searching for a OTC hearing aide, you can’t do better than Audien. Before you spend thousands on prescription hearing aids, give these a try. They are easily worth the relatively small investment.