HomeTronix 5L Instant Hot Water Dispenser, Thermal Stainless Steel Water Boiler, Thermopot, Catering Urn with 3 Temperature Settings, Auto Re-Boil & Rotatable Base, Electric Kettle for Home Office

I received a brand new unit, no dints. It appears to be working properly, so no faults. I followed cleaning instructions and there is no funny taste to the water. Does take a while to heat full 5 litres from cold but the reheat is quick. It is quiet enough for me. The choice of temperature setting is great. I am glad I went for this unit after reading a review. I was going to get a more expensive unit. If you receive a working unit like I did it is great value for the price. I had no need to contact the seller so cannot say what experience you would have if you needed them.

I have tried a lot of worktop boilers and without doubt this is the best value for money. This boiler is the sturdiest I have had by far. Definitely well built and does what it is supposed to do. The only improvements that could be made would be the addition of a timer and a means to retain the temperature settings as they revert to the lowest setting if there is a loss of power. It takes about 20 minutes to boil 5 litres from cold and once up to temperature it takes a while to switch over to keep warm mode but on the whole I am very pleased with the product.

Good product works well. Couple issues. When not fully warm if you try to dispense it flows after you stop pressing and makes a mess. Not a problem when hot though. Also have to open the lid to check water level as guage is invisible.. However for the money as it was a lot cheaper than its counterparts and on the basis that it's extremely good value for money and a large capacity even with these defects I would definitely recommend and buy again.

Great item, my 87 year old mother can get tea when I'm not around, soup, noodles etc. With out spilling or dropping the kettle anymore. Having the spout up higher is great, as not having it low down. Helps me with my tall thermos mugs as I can fit them underneath, unlike most others. With a adding timer switch i bought with it. It turns off when we don't need it and back on. Sounds silly but nice to have hot water when you want it, not wait 30minutes for it to heat up. Really good when I'm rushing around getting ready for work.

Economical product for multi use.

I used this dispenser twice and it's already formed white powdery chalk-like stains inside that not only look very unhealthy but also won’t come out without scrubbing with a sponge – something that I never experience with my regular kettle and I used the same tap water. When water is boiled, a lot of small particles form on the surface, and the water turns cloudy as it nears the bottom—suggesting the stainless-steel material may be of poor quality. Because of this, I haven't been able to use it for making beverages or cooking as it can be unhealthy. It also takes a very long time to boil when filled to full capacity—around 45 minutes. After water is boiled, it will automatically switch to 'keep warm' mode and will keep the water at the same temperature as long as it is connected to the socket – it doesn't have an on/off switch button to operate. When filled to the maximum level shown on the window, it doesn’t actually hold a full 5 litres (it holds about 3.5lt). There is also internal marking line and will hold approx. 5 lt. of water when filled in full—but not sure which measurement to follow as they don't align. Moreover, the product description claims it can operate without electricity, but in reality, it only functions when plugged into a socket and comes with a power cord. I am very disappointed with the product quality and I definitely do not recommend it for drinking or cooking, but seller was helpful and offered a refund. I put some before/after pictures, hope it helps.

It is brilliant well worth it and good value for money

Great heats up fast keeps water at a good temperature just right for tea and coffee