– VOVO STYLEMENT TCB-090SA Smart Bidet Toilet for bathrooms, Elongated One Piece Toilet with Auto Open/Close Lid, Auto Dual Flush, Heated Seat, Nightlight Made in Korea - Floor Drain

Ich liebe es - bereits mein Zweites (das erste hielt fast 18 Jahre ohne jegliche Probleme)! Vom Handling und von der Ausführung für mich das Beste am Markt!

I ordered the Vovo TCB-090SA to replace our older Toto Smart Bidet. After conducting thorough research on various products available on Amazon, I ultimately decided to opt for Vovo. My decision was influenced by factors like pricing, features, and reliability, and the fact that they are manufactured in Korea further solidified my choice. Here are my candid insights: 1) Shipping was swift and the item arrived well-packaged with no damage or missing parts. I'd rate this aspect a perfect 10/10. 2) Installation proved to be relatively straightforward, with all necessary components, including a wax ring, included. I found helpful instructional videos on YouTube, which made the process even more accessible. I'd rate it a 9/10. 3) When it came to operation, I eagerly tested all the features, and most of them performed as advertised. However, the owner's manual was somewhat lacking in clarity, making troubleshooting a bit of a scavenger hunt. I encountered an issue with the auto open/close function, which didn't consistently work by waving your hand over what I assumed was the sensor. I'd rate this aspect a 7/10. 4) In terms of customer support, I initially reached out to Amazon support, who directed me to Vovo USA. They provided initial guidance via email to reset the unit, but this didn't resolve the issue. First-line support was managed by Ms. Natcha, who promptly supplied all the necessary documentation. After I informed them that the problem persisted, I was contacted by Mr. KEVIN, who reached out to me via WhatsApp. He asked me to demonstrate the issue and quickly identified that a sensor needed replacement. They promptly shipped a new sensor the same day, and I received it within a few days. I've now installed the new sensor, and it's functioning as expected. For their excellent customer support, I'd rate this aspect a perfect 10/10. 5) In conclusion, I intend to purchase several additional units from Vovo to replace some of our older toilets. For the price of one Toto Neorest, I can acquire two Vovo. While the Toto may have certain superior aspects, given the price we paid, Vovo has proven to be a company I will continue to patronize. A big thank you to the customer support team at VOVO, particularly Kevin and Natcha!

Ho ricevuto il pacco in tempo previsto, ma quando idraulico ha cominciato a montare abbiamo scoperto che manca un dettaglio. Molto dispiaciuta per questo, visto che non so dove e come comprare questo dettaglio. In foto allego dettaglio mancante.

I have purchased two VOVO Stylement TCB-090 SA. One of the two has been installed. The other is going in next week. I have never used a bidet so I have nothing to compare it to, but my review is for the incredible customer service I have received on top of an already amazing product. If you have any issues or concerns, go to their website and look for their customer service number. You will not get any automation, someone will pick up your call. Ella has been incredible. I have called her during installation, when our contractor was having trouble finding the right parts at Home Depot. It turns out, the part is already provided in the box. Ella was able to point it out for us. Two days to do the install (adding electrical, moving the plumbing, fix dry wall, paint etc), when we first tested, it either perfectly. The flush feature works, the lids were working. But after my contractor left, we finally gave the bidet wash a go. That was when we noticed the water pressure was off. I have called customer service and left them an email with photos. Ella remembered who I was and even asked how the installation went. Amazing! It was suspected that some water line may be kinked. She has sent me troubleshooting instructions. They are very easy to follow. It indeed have a kink in the internal water line. Once fixed, two of the three sprays were working, but the last was still faulty. I have sent then a short video. The following night, I have received a call from Kevin. He is VERY knowledgeable and patient. We have used WhatsApp to share screens and go over what may be the issue. Turns out, even with the kink resolved, the tube was sightly damaged. We just needed to snip off a piece of the bad tube and put it all back together. It was very easy to do. Anyone could have done it. It was such a pleasure working with both Ella and Kevin. No wonder people have been giving them a five star review. It was everyone's trust in the customer service that I decided to go with this company. Love this purchase! Amazing product and amazing people behind the product. Thank you so much for your care and diligence. Best.

Im editing my review a little bit. The auto function and auto flush can be easily changed and disabled. I have this bidet for about two months and it is amazing and absolutely worth it. Pros: Excellent excellent look. Very modern. Bidet is extremely well designed with great features. Auto flush works great. The seat warmer is GREAT. Cons: The seat automatically opens very very easily and quickly. It is super super sensitive. I say that because I have my smart toilet in a separate room than the rest of the bathroom, and still the seat automatically opens when you walk in the bathroom far enough from the toilet room. It actually happens FREQUENTLY when the door of the toilet area remains CLOSED (from the rest of the bathroom). Just passing by outside the toilet door , causes the smart toilet to open! The biggest issue I have, is that in the middle of the night, the seat auto opens when we walk in the master bedroom OUTSIDE the bathroom (not even close to the toilet room). It is extremely sensitive and can be noisy in the middle of the night.