9500 Peak Watt Dual Fuel Home Backup Portable Generator, Remote Electric Start, Transfer Switch Ready, Gas & Propane Powered

Amazon delivered the generator in a large box and it was pretty easy to unbox it and assemble the generator - instruction manual is are pretty easy to follow. Everything you need to prep it is included, including tools and oil. You just need gasoline or a propane tank. It took me about 20 minutes to unbox and assemble the unit. Adding oil is fairly straightforward - it just takes slow and careful repeated filling using the little "bent-elbow" funnel and checking levels to get enough oil in (but not too much). Once everything was done I added about a half tank of fresh gasoline, turned the little gasoline delivery switch to flow (on the side of the unit), checked that everything was ready, turned on the power and hit the Start button. However while it would crank it simply would not turn over and run. I checked, double-checked, and triple-checked everything (even checked spark plug gap)... but I just couldn't get the unit to run. I finally gave up for the weekend and moved on to other chores. A couple of weekends later I called up the Westinghouse help line number in the manual -- while waiting on a call back I set the generator back up, went thru everything and hit the start button. This time the generator fired up instantly. When I eventually spoke with the technician (very friendly and knowledgeable, btw) he said that a very very small number of units get something in the carburetor stuck as a result of sitting for a long period of time after shipping out of the factory -- I guess they drain the gasoline but somewhere in the carb residual gasoline seizes something in the carb that prevents any gasoline from getting thru. But when a customer gets the unit and adds gasoline in the tank that gasoline slowly "eats away" at whatever that residue had seized up and eventually frees it. So, if this happens to you (everything is done correctly but the unit won't start) just let the generator sit for a few days and that may solve the problem. And their help line techs seem fantastic and I only waited about 10 minutes to get a hold of one. So I haven't actually needed the generator in a real storm or power outage situation yet, but running the unit for a bit and testing a few things has me feeling comfortable that I'm ready should we get a power outage. I haven't played with the remote start button but I don't see me needing to use that (you have to keep the generator turned on which will drain the battery). I can see running this in the dark that it might be nice to have some sort of light on the panel -- I'm thinking of using one of those goose-neck LED lights (or a pair) that are usually used on grills. I'm also looking at something like GenTent to cover the generator in the event that I'm running it while it's raining or snowing. All in all, a very nice generator with plenty of power, easy start (minus the gasoline seizing issue) and operation, nice built-in handle to maneuver it, and I like the duel fuel option if/when it's needed.

Bought the wgen7500dfc as a propane 6750/8550 watt replacement and upgrade for my 6000/8250 watt gasoline generator. The dual fuel option would allow running on gasoline if for some reason propane is not available. The generator would be used outside so the CO monitor was unnecessary; I would have preferred a generator without one but at the time this was the only model available. After setup, tried the following features: battery start, remote start, recoil start, propane fuel, gasoline fuel, 120V and 240V outlets. Everything worked. I was impressed that the owner's manual contained not only intelligible detailed instructions, but also exploded parts diagrams for every part of the generator, and a wiring diagram. According to my experience, finding such documentation means finding a high quality product. I unbonded the neutral from the frame. This was made difficult by a short jumper cable but still doable. The manual called for an initial 5 hour runtime during which load should not exceed 50% of capacity, so did a simulated house power failure for 5 hours during which the generator powered lights, freezer, refrigerator, computers, a single stove burner, varying the load. With this load, about one pound of propane was used every 30 minutes. I later powered a 1 HP well pump, then a water heater with 4500w elements. The only significant problem I ran into was that my Maruson UPS objected to the generator power input, frequently going to battery power, apparently because the generator power frequency was too high, as high as 63.8 Hz. For anyone having the same problem: it is possible to adjust the frequency although not described in the owner's manual. See the picture of the adjustment screw. I adjusted the screw counterclockwise in small steps until the VFT meter (use the mode button to display frequency) showed a range of 59.8 to 60.4 Hz. I didn't hear the UPS complain after this.

First things first, the generator. It took me no more than 15 minutes to assemble what little there was to assemble. Installation of two wheels, two support legs, pour in oil, hook up to propane tank, connect battery, flip a couple switches, and start. Really very easy setup and it started on the first attempt. The noise level didn't sound much louder than a lawn mower, but noise level wasn't much of a concern of mine, nor did I consider it in my selection of which generator to buy. I mean it's got a 430cc engine, it's only going to be so quiet. Yes, it is heavy, but the padded handle, which is pre-installed, along with it being on wheels, made it easy to move around. How the generator performs over the long haul has yet to be determined, but it's off to a great start. Now about delivery. The funny part is, the generator was delivered on time and placed inside my garage, as requested. However, I kept receiving text messages from the carrier saying they attempted delivery and could not contact me, so delivery failed, this happened three times. I finally had to go to the carrier's website and confirm through "live chat" that I wanted it delivered on the day and in the time frame I asked for when I bought it. They also confirmed that a delivery was never attempted, just needed my confirmation. I suggested they change the message in the text to reflect that. I spent a long time on the phone with Amazon customer service and then the Carrier's website, for no good reason, I almost canceled the whole thing because of the confusion over the carrier's "failed delivery" messages. In the end, the delivery was on the day I requested it and within the three-hour delivery window. The guys who delivered it were great. I do recommend this generator, but if you get confusing text messages saying delivery attempted and you know it wasn't, well, now you know what's going on.

À part du délai dans la livraison, les livreurs étaient attentionnés.

The generator came a little later than promised, but everything was made good by the shipper. As for the actual generator and how it runs, it was a dream to start! The remote is a great function, although I wish I had longer propane lines. Great purchase, not a drop of regret!

Great company to work with. Our delivery person was fantastic with this very heavy item, thank you thank you.

First of all I want to give a huge shoutout to the seller who went above and beyond. Product is as expected and came in 2 days to my home. Would highly recommend!

This generator seemed amazing at first when we first set it up and did the 5h break-in recommended by company. Such great features with the dual fuel and remote start along with great power output for a decent price. Also generlink compliant. HOWEVER, a couple months later, despite being plugged in the whole time, we really needed it due to a power outage and very cold temperatures (-20C) and it wouldn't start!!! My partner is very mechanically adept and could not figure out at all what was wrong with it so we just assumed too cold and left it for a milder day to try again. Now it is even worse with the remote start and push start not even trying to power it up and pull cord is useless too. We got a dead donkey. Not impressed at all!!!!