Fully Electric Hospital Bed Set - Foam Mattress, Half Rails Included - Enhanced Comfort, Convenience

Good bed glad I got it but they gave me trouble sending it to another address not to happy

Good price, and serves its functions. We had to pay someone to set it up for us, but it works just as well as described by the sellers.

Quality product but instructions are poor to say the least. If you get the fully automatic model THE MOTOR SYSTEM IS SHIPPED ATTACHED IN A LOCATION THAT HAS TO BE RELOCATED! There is an oblong cover on each side of the motor system with a tiny screw holding it. Remove the screws with a tiny phillips head screw driver and remove oblong caps. You then must push the motor system away from the bars it is attached to and relocate the motor system into its correct position near the middle of the bed. Snap the motor system to its new location and replace the covers. The drive shafts are clearly marked head and foot and are easy to install.

The motor won't raise the bed. The head and feet work but the bed won't go up. It worked when I put it together but now just a week later it stopped working.

I bought this bed for my elderly father to provide comfort, and easy sleeping accommodations for him. The bed was very easy to put together, as I did it on my own within a short time period. The parts weren’t too heavy for my either which was a relief. The remote which controls the beds movements was very easy to use. My father figured it out in no time. The comfort level of this particular hospital bed is incredible. I’m very happy with my purchase and even happier with how easy and how comfortable it has made my father

Review: Acceptable Product, but Major Issues With Delivery, Assembly, and Support The hospital bed itself appears to be acceptable once fully assembled and in use. However, the overall setup experience and customer servicewas very disappointing. When the delivery arrived, multiple packages were damaged, with the ends of the cardboard boxes ripped open. This raised immediate concerns about handling during shipping. The assembly instructions were extremely difficult to understand. The directions were unclear and poorly organized, making the setup process frustrating and far more time-consuming than it should have been. Several parts were broken upon opening the packages. While we were eventually able to work around these issues, broken components should never arrive with a medical product. Customer service was also unacceptable. The only support option available was an online chat with the manufacturer, who told me they could not help and that I needed to contact the seller. Since the bed was purchased through Amazon, Amazon then directed me back to the manufacturer’s website, leaving me stuck between the two with no real assistance. We did eventually get the bed put together, but only because my brother was able to figure it out on his own. For someone without that level of problem-solving ability—or for a caregiver already under stress—this process could be extremely stressful. In summary, while the bed itself seems to function as intended, the damaged packaging, broken parts, confusing instructions, and lack of customer support make this a difficult product to recommend.

The bed is very good once all the parts were received and I was able to completely assemble it. The first bed came in 3 separate packages. The bed itself came damaged. One of the frame welds was broken off and it could not be assembled. After acknowledging our problem the company sent a new frame, but it took over two weeks for the new one to come. Assembly instructions were very poor. The second frame came with a broken motor. Luckily we were able to canabilize the motor from the first frame. We got most of the bed assembled, but there was no hardware to attach the side rails to the bed. The company could not understand this and it took well over a month for the hardware to come. A bed ordered in early November was finally complete well after the 1st of the new year. By the time the side rails were installed, I really didn't need them any longer.

I am so happy with our new hospital bed. It came much quicker than we expected. Buying a package made everything easier. I was on fence about buying this medical bed, after reading through the reviews I just decided to go for it. I’m not exactly bob the builder, but this was low-key the easiest bed to assemble. It came in four pieces and the directions were clear. I had been on the search for a medical bed for a while, I was pleased when it arrived in within the next week. Grandma loves the light up remote and I love that her feet can be elevated at night.