ULTRALOQ Latch 5 Built-in WiFi Smart Lock with NFC, 5-in-1 Keyless Entry Door Lock with Touch Digital Keypad, Smart Handle Lock, App Control, Black

Excellent product. Great support. Purchased more a half dozen of the NFC Latch locksets here on Amazon over the last few months. They have worked great. I use the phone app. I tried the Windows app once and it's not ready for prime time so my suggestion is to stay away from it. Back on subject. I had an issue with the Bluetooth with one unit and I called technical support. Support was fantastic. We troubleshot the issue and they sent a replacement unit via RMA. No hassle. No fuss. And they are in California so there is minimal shipping delay. The lock is easy to program and use once you get the app logic down. The phone app is very good. Anybody can make and sell you something. But you don't really know how good a company truly is until you have a problem. So I discovered that U-Tec stands behind their product. They really came through.

Had a problem with operating the device after installation. It took the tech support gentleman about 5 minutes to determine the device defective and immediately ordered a replacement. It came quickly and works perfectly. Thanks.

This is the second door lock I have used from Ultraloq. The reason I got this one is because I love my finger prints model on my front door but wanted a NFC one for my garage. Unfortunately I haven't gotten the NFC part to work for more than a minute or two. The two credit card size pass cards work great and I can give one to someone if they need access quickly. Other than the major issue with NFC, I have a problem with getting the key pad to light up so someone can input a code. You have to press near the 7 key or just below it to get it to light up without accidentally input. Wish it would light up when you touch the bottom of screen to make it easier. Still, overall a great product. I knew they were still working on the NFC part so not going to bad rate it on that. Just the problem with lighting up key pad.

This is a good lock...when it's actually working. I had it for less than a year, then it abruptly lost power. It never regained the power, even after a battery charge. Worse, the last notification I received from the app was that the battery life was at half. And, the app never notified me that the lock was NOW dead. When I contacted the manufacturer, support told me that if I had not kept the key handy (And why would I buy a keyless entry lock if I wanted to carry keys?), then I would need to contact a locksmith. They offered to replace the lock if the locksmith had to remove it, which he did AND they did. However, I asked them to split the $200 locksmith fee with me since this was fair. They totally ignored this request, so I ended up eating that bill. UPDATE: THIS WAS NOT A ONE-OFF!!! I have another one of their locks. It also completely lock power without notification, so there is either a problem with the locks or the app, but either way, I would be careful buying from this vendor.

I now own four Ultraloq products. By far the best electronic locks I have ever owned. A couple of weeks ago, I noticed the door handle/clutch on the entrance lock to our Airbnb was wobbly. It was purchased in 6/23. I called customer service, they diagnosed the problem, and sent me a replacement part, along with detailed simple instructions to repair it. I'm back up and running. Great products, great customer service!

Lock was not complicated to install but having one person hold the exterior half while the other person installs the mounting plate for the interior half makes installation much easier. The installation instructions are adequate but the print is small. There are three screws that attach the mounting plate to the exterior half. I suggest coating them with Vaseline or other grease before screwing them in. It took several minutes for the app to connect to the lock but the app worked well and has useful features. The ability to set the time of the delay before relocking is a significant plus for carrying in items such as groceries from the car. Construction is solid, attractive.

Worked very well- wish it had a manual knob to lock/ unlock on the inside— app works well

it's working very well

As based in the UK no verification codes are allowed meaning a different method is required for registration. This is not made clear and should be. However customer service was swift and pointed me in the direction of a solution.

Muy solida, segura y fácil de instalar.

For years, these were problematic and buggy products with many flaws, including rapid draining of batteries, getting stuck and bypassing lever movements, etc. But I have bought two of this model and they are perfect. No flaws at all. They also work and last well in both high and very low temperature, under rain and snow. So, I am finally a happy customer.

No especifica que no tiene soporte con Alexa en México al menos

This is a well built solid lock, that is easy to set up and use. Unfortunately the electronics on mine stopped working after 21 months. I contacted U-Tec only to find out that the warranty on the electronics' expires after 18 months. After several emails back and forth U-Tec agreed to replace my lock at no cost. They delivered the new one in a matter of days, and replacement was very east. The new lock works great. Thanks U-Tec, I appreciate a company that stands behind their products.