The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table

Rod has written an exceptional book that distills the high-level and tactical competencies required for Chief Customer Officers to create shareholder value and lead successful organizations. While the book is a must-read for CCOs, it's also an invaluable resource for anyone who works with customers and wants to develop practical skills to advance their career. The first chapter is especially crucial for any customer-focused business, as it provides a comprehensive understanding of the significance of Customer Success (especially in the global subscription economy). I highly recommend this book for its insights and practical tips.

I have been in Customer Success for over 10+ years and wish I had had this resource when I started my CS career journey. This book is a roadmap for anyone in Customer Success from IC to CCO- as it explores the crucial fundamentals of a CS leadership role, how CS is evolving, and how the business must mature to meet the challenges ahead. You will take away where to focus, how to prepare, roadblocks, and possible solutions to explore. When you finish this book, you will wish it had come around sooner!

A CCO best practice play-by-play. When the CS industry started, there was an almost disdain for being responsible for direct revenue. That has since changed and become a requirement for the success of CS Teams and Leaders. Despite this, it is a very customer-first business. The CCO role is new; however, this book provides anyone looking to get into the role with the best practices needed to balance managing revenue, and customer outcomes all the while being a voice for your customer, company, and team.

Good book for anyone coming up in the Client Success field and will help you find a path to leadership and promotions.

Provides great insight for anyone dealing with customer in their space of engagement. Highly recommend book to anyone with a learning appetite.

Cherkas has succeeded at crafting a concise and highly readable book that should be helpful to every CCO. It has useful strategies for performing the role and, perhaps even more interesting, is a book especially well suited to use throughout a Customer organization to aid with the both substance of the work and also career development. Few business books are this practical, engaging, and straightforward. Kudos to the author.

The structure and breakdown you do around core concepts is so helpful, so thank you for this work of love you've put out into our CS community! I know this book will help me take another step forward in my career and goal to be a CCO.

Read the book in just one sitting. I’ve been in post sales leadership and CX consulting for ~15 years, and this was a wonderful refresh on the CCO role for the modern age. I’m going to recommend it to my most senior leaders.

I’ve just finished Rod Cherkas‘s “The Chief Customer Officer Playbook”. I turn over the corners of pages in business books that particularly resonate or inspire me – for future reference. Rod’s playbook has a lot of turned over pages! It is packed with practical frameworks, models, career tips, pitfalls, metrics and trends. A seminal work up there with “Managing the Professional Services Firm” by Maister and “Customer Success” by the Gainsight crew. I highly recommend this book to any post-sales leader who aspires to be a CCO.

Rod's book was a great read, well-written and full of insights. It summarizes the CCO role into 8 key strategies which I find incredibly powerful. Understanding these strategies and what makes the CCO tick is crucial for Customer Operations teams. I highly recommend this book to any Ops leader who works closely with CCOs. It's a valuable perspective on how they think and operate.

While on a vacation down south read Rod Cherkas' book "The Chief Customer Officer Playbook". An easy but informative read for anyone in the business at any level. Worth taking a look at.

Well written book around the CCO role as it stands today, and thoughts on the future direction of customer facing teams/roles. Rod gives practical examples throughout the book on strategies for upskilling in 8 key areas. He calls on numerous industry thought leaders for additional insights, as well as bringing his experiences to life in an easily digestible way.