Herman Miller Classic Aeron Chair-Aluminum, Size B

good

The chair arrived in terrible condition with traces of mold and dirt.

Pricey, but wonderful. Everyone who visits my office wants one after sitting in it.

The product description indicates that the product is new, which I don't believe is true. Rust on the wheels, a loose wheel that rattles when I move the chair, scratches on the body, and a hole on the body. And the chair smells bad. Clearly not new. I feel totally ripped off. It was so expensive. I could not be more unhappy with my purchase.

Terrible workmanship. Within two hours of sitting on the chair, the seat separated from the frame. The seat now curves upward, so it means sitting on a piece of sharp plastic. Seller plans to send a seat replacement, but I’m not a repair person. This, after a week delay in arrival and damage to the chair (one foot was protruding from the shipping box, seller refunded $30). Baffling for such an expensive chair from a presumably reputable manufacturer.

Chair is mostly good. It arrived and the left armrest adjustment is completely broken. The chair didn't have any padding or anything to cushion it and that's probably why it arrived broken.

These are the chairs my office uses and they are great. So I decided to fork over the money and buy one for my home office instead of buying another $50 made out of fake leather and stuffed with chicken feathers. As soon as I got the chair installed and used it, things were amiss. The latches to secure the arm rests were very loose as well as the arm rest connection to the chair. From experience with these chairs, the arm rest connection to the chair are tight, unless its an older chair that's been used for a while. However, to be fair, I have not had issues with them. Although loose, they somehow stay in position except for clamping down the latch again every so often, but I have to do this at the office as well. Also, the height mechanism began to incrementally decrease while in use. So I am sitting here, working, while incrementally dropping to the lowest hieght setting. No chair from my office has ever done this, so I'd like to think that "me" is not the problem. It started out happening maybe, once a month, but as time has progress, its happening every time I use it. I am now planning the purchase of another chair brand. I don't know if its the seller, the chair or the chair company, but at THIS price point, these are NOT issues one would expect. Shameful. I don't know if five years of tolerating these issues, one of which is getting worse, is worth the cost.