So picture shows hydrating gentle cleanser but description says caring wash ....they are both different products so which one will I get?

It’s not the same thing. I have tried to order what is pictured in so many places and I get sent the caring wash which is a body/face wash and not a cleanser

Does this work as a make up remover as well? Specifically removing mascara/ eye makeup?

I found it to sting my eyes so I'd say no. I have stopped using this and I'm now using the inkey list oats cleanser..love it, it removes makeup really well and doesn't sting the eyes.

Does this product lather like shampoo?

We thank you for your recent query relating to this product. We can confirm that this product will 'lather up' to help cleanse impurities from your face. For more detailed information please follow this link to the La Roche-Posay site.: https://www.laroche-posay.com/products-treatments/Toleriane/Toleriane-Caring-wash-p23517.aspx We hope that helps with your query. Please don't hesitate to contact us if you need any further information.

The bottle I ordered has 'innovation' above 'toleraine', which is different compared to the picture. Is there a reason for this?

We thank you for your recent query relating to the La Roche-posay caring wash. Depending on where the product has been sourced there are occasionally differences in the 'packaging' of the product. It is the same product as featured in every way apart from the bottle face. We hope that clarifies. We do make every effort to clarify our customer questions. If you have any further requirements please don't hesitate to contact us.

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Toleriane Cleansing Cr F400ml

Product ID: 48291180

Details

Active ingredients
Ceramide-3 La
Age range (description)
Adult
Brand
La Roche-Posay
Item dimensions L x W x H
6.1 x 6.1 x 21
Item package quantity
1
Item weight
0.96 Pounds

🌿Fragrance & alcohol free, ultra gentle

💧Ceramide-3 & Niacinamide boost moisture

🧴400ml long-lasting hydration

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Sold byAmazon VietnamDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

✨ Elevate your cleanse game with gentle power 💧

ONE PUMP WONDER - Innovative pump design delivers the perfect amount every time—no waste, no mess, just effortless skincare.
HYDRATE REPAIR - Ceramide-3 and Niacinamide work synergistically to restore and strengthen your skin’s natural barrier.
VALUE THAT LASTS - Generous 400ml bottle ensures your skin stays soft and clean for months, making luxury affordable and accessible.
GENTLE YET EFFECTIVE - Fragrance-free, alcohol-free formula cleanses deeply without irritation—perfect for sensitive and dry skin.
PREBIOTIC THERMAL WATER BOOST - Infused with La Roche-Posay’s signature prebiotic thermal water to soothe and balance skin microbiome.

La Roche-Posay Toleriane Cleansing Cream is a 400ml fragrance-free, alcohol-free face cleanser formulated with Ceramide-3, Niacinamide, and prebiotic thermal water. Designed for dry, sensitive, and normal skin, it deeply cleanses while hydrating and soothing, leaving skin soft, balanced, and comfortable. Its user-friendly pump and long-lasting volume make it a top choice for professional millennials seeking effective, gentle skincare.

Specifications

ASIN	B01N7T7JKJ
ASIN	B01N7T7JKJ
Active Ingredients	Ceramide-3, La Roche-Posay Prebiotic thermal water, Niacinamide
Age Range Description	Adult
Benefits	Cleansing
Best Sellers Rank	11,242 in Beauty ( See Top 100 in Beauty ) 13 in Face Soaps 502 in Bathing Cleansers
Brand Name	La Roche-Posay
Colour	White
Customer Reviews	4.1 4.1 out of 5 stars (37,132)
Customer reviews	4.1 4.1 out of 5 stars (37,132)
Date First Available	24 Jan. 2017
Global Trade Identification Number	03337875545778
Is discontinued by manufacturer	No
Item Dimensions	6.1 x 6.1 x 21 centimetres
Item Form	Cream
Item Type Name	Face cleanser
Item Weight	0.96 Pounds
Item model number	3337875545778
Language	French, French, French, French, French
Manufacturer Part Number	3337875545778
Material Features	Fragrance Free
Material Type Free	Alcohol Free
Model Name	La Roche Posay Gesichts-Make-up-Entferner 1er Pack (1x 400 ml)
Model Number	3337875545778
Net Content Volume	400 Millilitres
Net Content Weight	210 Grams
Number of Items	1
Package Quantity	1
Package Type Name	Bottle
Product Dimensions	6.1 x 6.1 x 20.96 cm; 436.58 g
Recommended Uses For Product	Face
Scent Name	Aromático
Skin Cleaning Agent Use	Facial Cleanser
Skin Type	Dry, Normal, Sensitive
Special Features	Ceramide-3, Leaves skin feeling comfortable and hydrated. Enriched with prebiotic thermal water, Niacinamide & Glycerin
Special Ingredients	Ceramide-3, niacinamide, glycerine, thermal spring water
Target Use Body Part	Face
Unit Count	400 millilitre

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TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

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