Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (The Unreasonable Hospitality Collection)

Though the author comes from the restaurant industry, his premise about client care and the value of going above and beyond expectations is useful for anyone in any industry. This is one of my favorite business books of all time and I readily recommend it to professionals at all career levels. Guidara's storytelling will draw you in and his ideas are actionable. It is both an enjoyable and very practical read.

Unreasonable Hospitality by Will Guidara is a game-changing book that left me truly inspired and filled with fresh perspectives on running a business. This captivating read not only relates to the hospitality industry but also offers valuable insights that can be applied to any type of business. Guidara's approach is refreshingly comprehensive. He urges readers to examine all aspects of their business with a critical eye, encouraging a shift in mindset that leads to exceptional results. The author's ability to articulate complex ideas in a relatable manner is commendable, making this book accessible to both industry professionals and entrepreneurs from various fields. What sets Unreasonable Hospitality apart is its emphasis on the human element. Guidara understands that success in business is not solely about the bottom line but about the relationships we build with our customers, employees, and partners. By weaving together personal anecdotes and real-world examples, he demonstrates the immense impact of genuine hospitality on the overall success of a business. As part of a book study group, we embarked on this literary journey together, and the response was unanimous: we loved it! Each chapter presented us with thought-provoking ideas and practical strategies that we could immediately implement in our own businesses. It served as a catalyst for stimulating discussions and motivated us to push boundaries, exceed expectations, and create memorable experiences for our customers. Unreasonable Hospitality is an invaluable resource for anyone seeking to redefine their approach to business. Guidara's insights go beyond the traditional concepts of customer service and delve into the art of creating meaningful connections and delivering extraordinary experiences. By embracing the principles outlined in this book, entrepreneurs and leaders can elevate their organizations to new heights of success. In conclusion, Unreasonable Hospitality is a must-read for individuals in any industry who strive for excellence in their businesses. Will Guidara's profound wisdom, engaging storytelling, and practical advice make this book an indispensable tool for entrepreneurs and industry professionals alike. I highly recommend it to anyone looking to revolutionize their business and cultivate a culture of unparalleled hospitality.

Inspiring read for restauranteurs (I somehow ended up owning 9) and a great place to learn lessons of service and for business people in general concerning problem solving, creating positive employee relations, and marketing. Son of a restaurant industry Father who worked hard, Will went to Cornell (known for its hospitality specialty) entered the business and worked his way quickly to not only fostering the Top restaurant in the world, but also owning this restaurant with investors and a chef partner. His great outlook on life is shown in his excellent partnership with the chef, not easy, as well as his employee relationships mentoring and motivating. Probably the most interesting sections to me are his "over the top" attempts to WOW guests. stories like buying an NYC street hot dog and having the chef present on plates when he heard a guest mention his desire for this. Or, recognizing the many people with luggage are probably headed for the airport and presenting them unrequested with carry on food that will be much better than the airline food. At another restaurant in a NoMad hotel they hid liquor bottles in their library/bar books and if found, guests could keep. Or champagne flutes given to some guests who proposed at his restaurant. These were just some creative ideas of many more presented where they attempted to create "an above & beyond" experience. I once had a partner in a 1st year venture send me a clear brief case loaded with gold wrapping coins with chocolate inside. He turned out to be a bad partner but I never forgot the gift. This is what Unreasonable Hospitality is. This is a decently short book. It's fun. It's full of things to learn. like the statement "it feels GREAT, to make our guests feel good." That's what I take from this book. How do you inspire co-workers to offer above and beyond service? That's what creates lifetime guests. Read it! Great business book.

This was recommended to me by a colleague. It can be a little repetitive but it's a good story. Certain elements are abrupt (meeting his wife, splitting up from his business partner). But a lot of it is pretty fascinating and gives some good morale boosting ideas for folks with colleagues or teams of any kind.

Inspiring. Was super fun reading and finding out some of the scenes in The Bear really happened. Have already begun bringing some of these ideas into my workplace.

This is a great book for anyone working with people in whatever profession it just puts so clearly how important it is to treat these people who you are there to service no matter what the service is to make it an experience they will remember and want to repeat this is written as for a restaurant, but it’s for everything from a librarian to a healthcare worker to any shop owner or anyone who deals with people highly recommend everyone reading this book. It’ll put a smile on your face.

A story of hospitality run amuck, in the most amazing way. This book provides a great story while mixing in business philosophy. The author and his business partner, chef Daniel Humm turned the restaurant Eleven Madison Park into one of the best in the world. The story should inspire anyone in any line of business to search for ways to give their customers/guests/clients moments of delight that will never be forgotten. How vision, creativity, leadership, team-building, tailoring customer experiences, and more come together to create a truly ultimate experience.

Great read a must have for leaders and aspiring leaders!

Perfect.

Item came as described and the delivery was really fast.

Libro comprato dopo averlo sentito citare in un podcast. Parla di come hanno trasformato radicalmente EMP da una steakhouse a 3 stelle michelin e ristorante numero 1 al mondo secondo la 50 best. Durante la narrazione però è letteralmente straripante di spunti, consigli ed esempi pratici su come migliorare principalmente la leadership ma come collega in generale secondo me. Io lavoro nel settore e quindi posso prendere spunto direttamente ma sono convinto che chiunque faccia un lavoro dove comunicazione, collaborazione e armonia sono fondamentali può trarre qualche spunto e consiglio da applicare alla propria situazione. Per quanto mi riguarda un capolavoro assoluto. Credo tra l'altro che da qualche tempo sia disponibile anche la versione ufficiale tradotta in italiano.

最後まで楽しく読めました。ホスピタリティを目指す方にオススメです

I loved reading this book! The author took you through their journey: the process they went through to gain the skills, to set processes in place, to create their desired culture and how they began to reinvent themselves over & over again to become the number one restaurant in the world. I loved going for the ride! It was very well written. Many of the things you learn in this book can be applied to your own business to make it even more customer focused. After the book: Now, Eleven Madison Place has continued its journey into becoming the only Michelin starred PLANT based restaurant. Their story is interweaved in the Netflix documentary called: You Are What You Eat: The Twin Experiment. It’s really Eye opening & a great journey to witness.