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I have used plenty of smart home products, and I usually have a decent experience, but the Wemo Smart Doorbell is hands down one of the worst products I’ve ever dealt with. This thing is a trainwreck from start to finish, and if you’re considering buying it, do yourself a favor and run the other way.Power Kit Nightmare: It Just Doesn’t WorkOne of the biggest selling points of this doorbell is that it’s supposed to work with your existing chime via a “power kit.” In reality, the power kit is a complete failure. No matter what you do—whether you follow the instructions to the letter, hire an electrician, or sacrifice a goat under a full moon—it simply will not work properly. The chime either doesn’t ring at all, or it makes a faint buzzing noise like it’s dying a slow and painful death. Sometimes, the doorbell completely cuts power to the chime, leaving you with a doorbell that doesn’t actually notify you when someone is at the door. That defeats the entire purpose of a wired doorbell.Unreliable PerformanceEven if you somehow get past the power kit catastrophe, the doorbell itself is one of the least reliable smart home devices I’ve ever used. The motion detection is wildly inconsistent, sometimes missing people entirely while sending alerts for cars driving down the street. The video feed frequently cuts out, and on multiple occasions, the doorbell just went completely offline for no reason—requiring a full reset to even get it working again.Apple HomeKit Integration? Barely FunctionalWemo loves to market this as a premium Apple HomeKit doorbell. In reality, the HomeKit integration is as unstable as the rest of the device. The camera randomly stops responding in the Home app, the chime issues persist, and there are long delays when trying to view the live feed. If you’re an Apple user hoping for a seamless smart home experience, this doorbell will make you regret your decision immediately.Terrible Customer SupportYou might think, “Well, maybe I can just contact support and get this fixed.” Wrong! Wemo’s support is practically nonexistent. If you somehow get a response, they’ll just tell you to reset the device, check your wiring, or reinstall the app—all things you’ve already done ten times. They have no real solutions for the power kit issue because it’s clearly a fundamental design flaw, not a user error.Overpriced GarbageConsidering how expensive this thing is, there is no excuse for it to be this bad. There are plenty of better, cheaper, and actually functional alternatives from brands that actually know how to make a smart doorbell. Wemo completely dropped the ball on this product—it’s unreliable, poorly designed, and an absolute nightmare to install and use.Final Verdict: Avoid at All CostsIf you want a smart doorbell that actually works, this is NOT IT. Between the broken power kit, unreliable performance, and abysmal customer support, this product is an absolute waste of money. Do yourself a favor and get literally anything else.

I’ve had 3 HomeKit doorbells and all of them have some compromises, software, function, or video quality issues - other reviews are rough on this one but after having the competition this one by far offers the best overall experience with HomeKit. My network is complicated and full of devices and I have zero connectivity issues but my network equipment is designed for a busy crowded network - If you already have a unreliable or poorly designed network you should expect poor performance from all of the HomeKit doorbells. This one is the best overall - make sure your environment is a quality one and this doorbell will not disappoint. The tiny mounting screw is tiny that could be better but the package does have a spare.

This replaced a first gen Ring doorbell, as I wanted Apple HomeKit integration and better picture quality. Initially, I was very disappointed with this doorbell - it was constantly reseting, locking up, and the hardwire door chime stopped working. Unfortunately, I waited too long to return it to Amazon, so I decided to request a replacement from Wemo and started checking their support site. It was at this point I noticed the voltage requirement and decided to double check my system. I had assumed my voltage was fine as the Ring doorbell worked reasonable well for many years, but to my surprise I only had a 5v transformer. This doorbell requires 16-24v. I upgraded the transformer about three week ago, and the doorbell has been functioning perfectly since. No more resets and lockups, and the chime works again.I really like the Apple integration. Whenever someone arrives, a photo is sent to my watch. If we are watching AppleTV, a live video will automatically pop up. It also has facial recognition support, although that is a bit spotty. The daytime picture and motion detection are fine for my needs, but I would have to say that the night picture is not the greatest.Installation was pretty easy. I knocked off one start because you have to install an extra piece of wiring in the chime; I did not need to do that with the Ring doorbell.The doorbell is typically pretty responsive when trying to do realtime operations, like starting a live feed. However, it does still fail to connect from time to time. One tip that may help with that issue: After installing the doorbell, go to your router DHCP settings and make sure the modem always assigns the same IP address to the doorbell. Possibly do the same for your Home Hub device (typically AppleTV or iPad).