Tarcher Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

especially if you are in the industry this is a great book

It was so good that throughout reading it I’ve taken notes, and I don’t do that often. Everybody working in any domain that involves customer service should read this book. It’s a must!!! I will definitely re read it several more times, and come back to it, time to time.

deep dive in the complexities of turning your biz into hospitality biz, not bad

Perfect.

Item came as described and the delivery was really fast.

Libro comprato dopo averlo sentito citare in un podcast. Parla di come hanno trasformato radicalmente EMP da una steakhouse a 3 stelle michelin e ristorante numero 1 al mondo secondo la 50 best. Durante la narrazione però è letteralmente straripante di spunti, consigli ed esempi pratici su come migliorare principalmente la leadership ma come collega in generale secondo me. Io lavoro nel settore e quindi posso prendere spunto direttamente ma sono convinto che chiunque faccia un lavoro dove comunicazione, collaborazione e armonia sono fondamentali può trarre qualche spunto e consiglio da applicare alla propria situazione. Per quanto mi riguarda un capolavoro assoluto. Credo tra l'altro che da qualche tempo sia disponibile anche la versione ufficiale tradotta in italiano.

最後まで楽しく読めました。ホスピタリティを目指す方にオススメです

I loved reading this book! The author took you through their journey: the process they went through to gain the skills, to set processes in place, to create their desired culture and how they began to reinvent themselves over & over again to become the number one restaurant in the world. I loved going for the ride! It was very well written. Many of the things you learn in this book can be applied to your own business to make it even more customer focused. After the book: Now, Eleven Madison Place has continued its journey into becoming the only Michelin starred PLANT based restaurant. Their story is interweaved in the Netflix documentary called: You Are What You Eat: The Twin Experiment. It’s really Eye opening & a great journey to witness.