Does this product have a manufacturers warranty?

According to the book there is a one year limited warranty.

I cannot find replacement pads for this model. Anyone have a link?

Genuine replacement pads are sold here on Amazon by SharkNinja. Search for: Shark Touch-Free Dirt Grip Washable Pad (XTP184). They are pretty expensive, considering they recommend replacement every 20 wash cycles. As far as I can tell, there are no off-brand replacements for the pad. There are pads that are similar, and may work, but they are for other models of Shark products.

Is it meant for use with only water ? No soap of cleaner of any kind ? Do you need to soap the floor first ?

I use distilled water and add a little white vinegar. It helps to keep the lines clean and gives extra cleaning power to the steam.

Does this not have a stand or a way to maintain upright?

For my steamer I have a big round hook shaped hanger, it’s perfect for the steamer, the extra head, keeps it handy ready to use. You can get these hanger/hooks BB&B or on Amazon. They hang from any rack-I have two in my utility/other closet for this. Use them to hang purses in my bedroom closet, they hold a lot.

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18520928₫

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Sold byAmazon VietnamDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🔥 Elevate your clean game with Shark’s pro-level steam power!

SMART STEAM CONTROL - Customize your clean with 3 intelligent steam levels for dusting, mopping, or scrubbing.
STEAM BLASTER POWER - Blast away stubborn stains with targeted steam precision for a deep, spotless clean.
TOUCH FREE PAD RELEASE - Hygienic, no-touch pad attach and release technology keeps your hands clean.
EFFORTLESS DUAL CLEANING - Switch seamlessly between floor mop and handheld steamer for above-floor surfaces.
MACHINE WASHABLE DIRT GRIP PADS - Reusable dual-sided pads that are easy to clean and built to last.

The Shark Lift-Away Pro Steam Pocket Mop (S3973D) is a versatile 2-in-1 steam cleaning system featuring a detachable handheld steamer, 3 intelligent steam settings, and dual-sided dirt-grip pads. Designed for sanitizing hard floors and above-floor surfaces, it offers touch-free pad release and a powerful 1500W steam blaster to tackle tough messes efficiently. Lightweight and modern, it includes washable pads and multiple attachments for comprehensive home cleaning.

Specifications

ASIN	B01L3QLQ98
Best Sellers Rank	985,232 in Home & Kitchen ( See Top 100 in Home & Kitchen ) 119 in Steam Mops
Brand	Shark
Brand Name	Shark
Capacity	500 Millimetres
Colour	Gray
Country of Origin	China
Customer Reviews	4.4 out of 5 stars 45,286 Reviews
Form Factor	Mop
Global Trade Identification Number	00622356544191, 10622356544198
Included Components	Intelli-Mop™ Head (2) Dirt Grip™ Pads (1) Fill Flask (1) Accessory Hose (1) Garment Steamer (1) Small Above-Floor Pocket Tool + Pad (1) Triangle Scrubber Pad (1) Triangle Scrubber Dirt Grip™ Pad
Included components	Intelli-Mop™ Head (2) Dirt Grip™ Pads (1) Fill Flask (1) Accessory Hose (1) Garment Steamer (1) Small Above-Floor Pocket Tool + Pad (1) Triangle Scrubber Pad (1) Triangle Scrubber Dirt Grip™ Pad Included components Intelli-Mop™ Head (2) Dirt Grip™ Pads (1) Fill Flask (1) Accessory Hose (1) Garment Steamer (1) Small Above-Floor Pocket Tool + Pad (1) Triangle Scrubber Pad (1) Triangle Scrubber Dirt Grip™ Pad See more
Item Dimensions D x W x H	30.5D x 30.5W x 130H centimetres
Item Weight	7 Pounds
Model Name	S3973D
Model Number	S3973D
Model name	S3973D
Part Number	S3973D
Power Source	Corded Electric
Product Care Instructions	Hand Wash
Special Features	Lightweight, Steam Control
Special feature	Lightweight, Steam Control
Style	Modern
Surface Recommendation	Floor
Surface recommendation	Floor
Tank Volume	500 Millilitres
UPC	622356544191
Voltage	110120 Volts
Wattage	1500 watts

Reviews

J**A

Not for UK voltage

Little bit disappointed. I know that this is a great tool as I had it before in US so when moved to UK decided to buy it again. Got too excited and unpacked everything but when noticed US plug I checked the user guide and this one is not for UK voltage- it’s for 110V-120V which is mentioned in the description but not easy to find. This one should not be sold in UK!

22.03.2025

A**R

Plus isnt a UK plug

Be careful with this product as i bought mine a while ago whilst Iwas having work done, went to use it the other dat only to realise that it was a foreign plug and I cannot find an adapter so that I can use in uK. what a joke

16.06.2025

F**S

Needs an adapter for the UK

This item comes with a two straight pin plug, so you will need to buy an adapter as well. Annoying!

9.12.2025

R**.

Returned.

The product was delivered more than a week early. It came to the UK from America and had an American electrical plug on it so had to be returned as it was unusable. Possibly American voltage as well. It probably worked OK but will never know. Hopefully, the refund will go smoothly.

21.12.2024

S**Y

Avoid

Extremely disappointed as arrived with an American plug! So no use to me and then I had hassle of returning it

24.01.2025

M**E

Unable to use as it cmes with a US plug

Why would a seller sell an american product with a US plug and not flag it in the description? Will be have to be returned.

22.09.2024

C**Y

Wrong plug

Ridiculous has a polarised plug whatever that is can't use it in UK. Returning it and really annoyed

9.11.2024

S**0

Double the effort, poor results

Have to scrub with this steam mop over and over and over again and still can’t get rid of the simple dirt marks off the floor. Double the effort & poor results. I had to use an old fashion mop after using this shark steam mop, to clean up all the dirt marks that this didn’t clean up.

3.11.2024

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ali H.

Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

1 day ago

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Received my product in pristine condition. Great service overall.

1 month ago

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