i ordered this, but i received a used one that had been returned, and sent to me as a new product! unsanitary & unacceptable!! how can this happen???

I wouldn’t know. You need to communicate with Amazon

A question for the 4All Family team- I need to transport 8 .5cc prefilled syringes without needles. Which cooler will best fit these?

Hello, Thank you for your question, we hope you are doing well! For this scenario we would recommend using one of our largest coolers which are listed below. -4ALLFAMILY VOYAGER COOLER B08J6WQZ2P -4ALLFAMILY EXPLORER COOLER B07SYZ22GS -4ALLFAMILY Big Nomad COOLER B0964ND8Y3 You can find the preferred cooler by searching them on the Amazon Search bar or by searching their respective codes that you see in the brackets. The best from the three coolers is the Voyager as it can be used as a mini-fridge to keep meds cool indefinitely. If you need to transport meds you can go with the Big Nomad as it will keep your syringes cool for 28 hours. We hope this helps! Warm regards 4ALLFAMILY TEAM

How many Enbrel pens will this hold?

Hello, Thank you for your question! The 4ALLFAMILY NOMAD 48H 7 PEN INSULIN COOLER can hold 5 Enbrel pens. Hope this helps! Best regards, 4ALLFAMILY TEAM

How many pens such as Ozempic will fit with the biogel inside together??

Hello, 4allfamily Medicine cooler travel case, 72 hour cooler model will hold 4-5 ozempic pens. Kind regards, 4allfamily customer care team 💙

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4ALLFAMILY Nomad Big 48H 1-7 Pen Insulin Cooler Travel CASE Medicine Cooler TSA Approved Box EpiPen Carry Case Medical Travel Cooler Bag Diabetic Pen Travel Hard Shell Insulina with Biogel Ice Pack

4ALLFAMILY Nomad Big 48H 1-7 Pen Insulin Cooler Travel CASE Medicine Cooler TSA Approved Box EpiPen Carry Case Medical Travel Cooler Bag Diabetic Pen Travel Hard Shell Insulina with Biogel Ice Pack

Product ID: 342263409

Details

Brand
4ALLFAMILY
Capacity
900
Color
Blue
Included Components
Biogel Ice
Item Weight
0.73 Kilograms
Material
Stainless

👜Fits 7 insulin pens, TSA approved

🧊Advanced Biogel tech, no melt mess

❄️Keeps meds cool up to 52h

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4778811₫

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Sold byAmazon VietnamDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Details

Brand
4ALLFAMILY
Capacity
900
Color
Blue

Description

❄️ Travel smart, stay cool, and never compromise your meds!

SMART BIOGEL COOLING - Freeze at 36°F for stable, damage-free medication storage—no more soggy or frozen meds ruining your day.
PACK MORE CARRY LESS - Holds up to 7 insulin pens in a sleek, lightweight hard shell that fits effortlessly in your carry-on or tote.
STAY CHILL FOR 2 DAYS - Maintain fridge-level temps up to 33 hours and cool temps up to 52 hours—perfect for long trips or heatwaves.
EFFORTLESS SETUP ANYTIME - Freeze 6-8 hours, activate with warm water, insert meds, and go—no batteries, no wires, just reliable cooling on demand.
AIRPORT READY TSA APPROVED - Glide through security with confidence—designed to meet TSA standards and includes a reusable Biogel ice pack.

The 4ALLFAMILY Nomad Big 48H Insulin Cooler is a TSA-approved, hard-shell travel case designed to keep temperature-sensitive medications cool for up to 52 hours using advanced Biogel technology. It discreetly stores up to 7 insulin pens, fits easily in carry-ons, and offers hassle-free setup without batteries or wires—ideal for millennial professionals who demand reliable, stylish, and efficient medical travel solutions.

Specifications

ASIN	B0964ND8Y3
Additional Features	Biogel Cooling, TSA Approved, Extended Cold Retention
Best Sellers Rank	#38,700 in Health & Household ( See Top 100 in Health & Household ) #76 in Diabetic Care Organizers & Travel Kits
Brand	4ALLFAMILY
Brand Name	4ALLFAMILY
Capacity	900 Milliliters
Chamber Depth	4 Inches
Color	Blue
Container Type	Bag
Customer Reviews	4.6 out of 5 stars 603 Reviews
Included Components	Biogel Ice Pack
Insulation Material Type	Biogel
Item Dimensions D x W x H	7.9"D x 3.3"W x 8.9"H
Item Weight	0.73 Kilograms
Manufacturer	4ALLFAMILY
Manufacturer Part Number	BASIC
Material	Stainless Steel
Material Type	Stainless Steel
Model Name	NOMAD
Package Information	Bag
Pattern	Solid
Product Care Instructions	Place your Biogel pack in the freezer for 6-8 hours. When you take it out, put it in warm tap water for around 3 minutes before you insert it into the cooling bottle. Put your medicines inside along with the frozen pack and close the cooler. After use, clean the cooler with mild soap and warm water, then air dry.
Product Dimensions	7.9"D x 3.3"W x 8.9"H
Recommended Uses For Product	Medical purposes (e.g., insulin, diabetes, rheumatoid arthritis, growth hormones)
Shell Type	Hard Shell
Size	2 Piece Set
UPC	615666277767
Unit Count	1.0 Count
Warranty Description	1 Year Warranty Included
Warranty Type	variable warranty
Water Resistance Level	Not Water Resistant

Reviews

E**T

1.04.2026

S**H

28.02.2026

B**8

11.01.2026

F**N

25.04.2026

T**N

25.07.2025

M**Z

1.04.2026

D**D

1.08.2025

P**R

5.10.2025

D**S

22.08.2024

M**0

16.04.2026

D**V

2.11.2023

Y**X

11.02.2026

C**L

21.02.2026

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