BLUU 10 FT Patio Offset Umbrella Outdoor Cantilever Umbrella Hanging Umbrellas, Fade Resistant & Waterproof Solution-Dyed Canopy Fabric with Infinite Tilt, Crank & Cross Base (Royal Blue)

**UPDATE** Had an issue come up with this. I'm certain it's not a common problem that happened. I emailed the seller, and Amazon said expect an answer in 2-3 days. They responded next day and immediately resolved the issue. I already rated 5 stars, but with the experience I had with their customer service I can say their customer service is also 5 star. Also I did end up mounting directly to the deck: no issues with that.I just got this delivered. Picked no-rush so Amazon shipped it USPS, no damage or anything.Assembly is a breeze. Just four screws, four washers, and a wrench that comes with it and about 3 minutes and it was ready to go! Pretty simple mechanism so as long as you're not trying to crank it too much I don't see this breaking too easy, which I'm a fan of.The "base" it comes with is an x-shaped light metal base and it won't hold the weight of the umbrella by itself when it's opened. There are holes in the base where you can mount it to a deck if you didn't plan on moving at all and don't mind putting more holes in your deck. I had my own base on my previous umbrella; however, the pole that this umbrella is attached to already has some pegs that stick out, and won't go in the base well. That and the base I had would have been too low once the umbrella was raised. I'm thinking I may be able to find another metal pipe, cut out the peg area, and should be good enough to support this. Either that or you'll have to get some water weight bases made for these (I know the seller has them, or you may have them from another umbrella set). I didn't take a star away since they put in the description you'd need the additional base, but I should have looked more into it thinking I had a base that would be compatible (which I didn't).The umbrella itself it a good size and seems to be a pretty sturdy material. It opened up just fine, no issues though shorter people may have some issue since the crank is pretty high up there. I'm about 5'6" and had to reach a little. I just have to find the right place to put the umbrella since the sun is right in our backyard starting early afternoon to night and changes position. Wish you were able to tilt this but I don't even think that mechanic would have been feasible since it's an offset umbrella so not knocking off anything for that.Again, I'll check back after a little bit of usage to see how it holds up.Summary:Overall solid purchaseIf you have a base make sure it'll fit, or be ready to get a base that'll work with it or screw it to the deckSUPER easy assembly

I did a ton of research on patio umbrellas before settling on this one. I’m so glad I did! This umbrella was easy to put together by myself and it looks great. Provides good shade coverage, has held up well stability wise to some wind activity (although I did buy a weighted base to help), and is easy to use. Highly recommend!

It was good value and suits the need. Could be a bit mores sturdy.

I had an issue with my umbrella and contacted customer service on their website. They were swift to respond to get my problem solved. One of the screws on the umbrella broke and they sent me the piece to fix it (which was the incorrect screw), then I realized I had initially received the wrong umbrella so they ended up sending me a new one. The umbrella is very easy to assemble and use and provides phenomenal shade!

To be honest, I can't comment about the umbrella itself yet, although the base is sturdy and wonderful, and the umbrella itself is gorgeous. However, it came with a broken part which made it unusable, and a replacement is on the way.I am writing this review now because Livia, the customer representative I have been dealing with, has been very wonderful: she has been super-polite and responsive, which is no small thing because she is far away in China. I write to her when it is early in the morning here, and she responds when it is early there, and it has worked.If the new part is as good as the service, then I will come back and add to this review. It is coming by USPS, so it might take a minute. Everything I have seen so far suggests that it will be great, and for customer service alone, I recommend Bluu. Thanks to Livia!

I learned my lesson. Pay more for a higher end umbrella. After having a smaller umbrella for many years we upgraded to this cantilever type when we redid our pool deck. Initially it looked great but I was disappointed that some of the parts were plastic and not aluminum. But everything worked well so didn’t think much of it. Fast forward 18 months later and the crank mechanism is now stuck in open position, can’t close umbrella. We used the umbrella msybe 30 times since during summer it’s too hot to even be out in pool area. After contacting Bluu customer service the response is out of warranty. Lesson learned. I’ll be visiting a patio store and spending a lot more for better quality materials. *** Update so after dealing with a company representative Frances who offered a reasonable solution they then ghosted me. They offered to return some of my original purchase and when more that 2 weeks had passed I reached out and never heard back. I had hoped to write a happy ending to this story but unfortunately that isn’t true. I’ll double down on my original thoughts now. Go somewhere else!!!!

Great umbrella