Waterdrop 17UA Under Sink Water Filter System, Main Faucet Under Counter Water Filtration System, Reduce Chlorine, Lead, Bad Taste & Odor, 3 Years Ultra Long Lifetime, USA Tech

Purchased the 17UA in late October 2025. Have had different water filters in the past including Kangen water filters. Easy to install with all hoses provided which really makes it simple. Although we didnt test the water for the level of contaminants, the water is clear, odorless, and great. Fast forward to late February 2026 and the water had an odor yet was still clear. Contacted Waterdrop and communicated with Becky in customer service. She immediately addressed our concern and promptly sent us a replacement filter within 2 days. Now all is well and the water is again perfect. Highly recommended waterdrop not just for the quality but also the customer support. Becky is extremely thorough, kind, and helpful so you have no worries as she takes care of any issues you may have. Thanks Waterdrop

Very happy with this product. Easy to install. My partner took about 5mins to put it for me. It's tall but fit perfrctly, didn't take too much space and stylish. Water taste smoother and same flow, so very happy.

Great filter that lasts a long time and takes minutes to install. Had a small issue with the water flow after 2 years and Becky from their support team sent us a replacement.

The first one a bought worked flawlessly for 3 months and then it would stop the cold water when I opened the faucet to full. I could only open the cold about 30% or it would rumble and shut off. I went through customer service where Carina and Tania helped me troubleshoot the problem and see if a solution could be found. Since the problem couldn't be resolved, they sent me a whole new unit and I'm pleased to say that it's working like a charm again! Water tastes great and without any further issues, we're looking to becoming long time customers. It's seriously easy to install and the filters are rated to last 3 years, saving you so much money over the Brita system we has before which is more costly as you have to buy filters every 3 months. We highly recommend this product and like I mentioned before, Waterdrop has great customer service with quick responses and excellent communication.

I have purchased several of these products and they work great. What stands out is the exceptional customer service provided. Karina was especially helpful in ensuring I was fully satisfied with my purchase. Even when I was slow to reply, Karina made sure to follow up to make sure that I was satisfied with my purchase. She was very thorough in her explanations for what may have been causing my issue. Because of the information provided, I was able to make an informed decision on the offered solution(s). I truly believe Karina went above and beyond in the customer service provided. Bottom line is that you can't go wrong with a purchase with a purchase from Waterdrop was they will ensure that you are completely satisfied with your purchase.