QUALIAZERO 50L/13Gal Heavy Duty Hands-Free Stainless Steel Commercial/Kitchen Step Trash Can, Fingerprint-Resistant Soft Close Lid Trashcan, 13Gal, D Shape

This review is for the customer service I received DIRECTLY from QualiaZero, not just a review of the bin itself... As others have mentioned, I originally got this trash bin with a massive dent. I reached out to QualiaZero, just to let them know they should probably use another carrier, because the delivery company they had used is rather notorious around here for not being "considerate" with packages. I was basically just giving them an fyi, right? Oh boi, I did not realize the level of dedication the staff at QualiaZero have for their customer base! So, first off, I got a pretty fast reply, considering the differences in time zones. Lots of respect and thanking me for not blaming "them" for the problem and not trying to attack them for the failures of the delivery company. But I was not ready for the level of apology that even though it wasn't on "them" for the dents, they were insistent on sending me a replacement with their sincerest of apologies! Ok, sure. I'll take another bin. I'll figure out something to do with it, right? Well, the second one arrived massively dented as well. Hmmm. Reply back to the contact over at QZ, and with the laughter one must have to survive in a life riddled by Murphy's Law, I informed them the 2nd one arrived dented by a different delivery company, so this might be more systemic than first thought, but hey, I appreciate the thought. did a kthxbye and a reassurance this wasn't me fishing for a free pristine bin, before thinking the matter was done. Yeah, it didn't stop there. A week went by and I thought the conversation was over, but then I got a new email out of the blue. It explained how they had CHANGED their packaging procedure, and were asking if they could send me ONE MORE BIN, to see if their rethinking of packaging would actually deliver the product safely. part of the email, because I can't make this kind of thing up. just, wow. : " Your feedback is invaluable—it has already driven immediate improvements. We’ve reinforced our packaging with extra cushioning and strict quality checks at our warehouse to prevent future dents or damage. As a token of our apology and appreciation for your support, we’ve carefully prepared a new trash can and will ship it to you. We’ve personally inspected it to ensure it arrives in perfect shape. We truly hope you’ll give us a chance to make things right." After a couple of quick confirmations that I was being asked to be a qa guinea pig, and that this wasn't a "who can be more humble" contest, I informed the contact that Private Guinea Pig was reporting for duty, so bring it on, as long as they didn't mind that I would be donating one of the previous bins, because I literally don't have the space for 3 large bins. XD They literally DID send another bin, and yes, based on my pics and comments, they had completely CHANGED their packaging method. They changed out the styrofoam for the new moulded cardboard cap/base combo, that is so snug that it keeps the side of the box "taught", preventing the sides from failing from impacts. As a result, the third bin arrived unscathed, even though the box outer did show signs of impact and scuffs. Now THAT is customer service! And they kept thanking me, for not being rude to them throughout this process. Mind = Blown. Now, for deets about the bins: High quality materials. Height is good for my back so I'm not bending awkwardly over when scraping food waste into the bin. Lid keeps our mischievous cat out of the trash, which was the original goal of upgrading our kitchen trash bin. Foot pedal is the extra hand you don't realize you need when a lid is involved. XD Soft close keeps my nerves from involuntarily cringing from loud crashing noises. Inner bin is easy to remove and clean. I also spritz the inside with lysol and have a charcoal filter attached to the lid, to keep odors down. (Cat litter smell would kill us otherwise.) Minimalist design that blends with our metal finishes for appliances in the kitchen. Easy to clean exterior. I tend to just use a spritz of kitchen counter cleaner and a rag, and any splatter spots or paw prints easily wipe off. Lid also can be just opened to full, without need of the pedal, which makes emptying the bin all that more simple. No signs whatsoever of these bins "breaking" any time soon - not from rust nor mechanical failure. Except for the dents on 2 of them, impossible to discern these from floor models. Functionally, they just "work". The design is so clean and simple, you don't realize just how ingenious it is. Pics below are of the 3rd shipped bin, so people can see what should come on arrival, not how it was previously being shipped. Well, minus the garbage bag, lol. That was me going back and grabbing an additional pic of the inner liner bin.

My dear sweet grandparents like things the way they like them and don’t enjoy change (which honestly sounds like all of us right?). They’ve had a step to open trashcan for decades now and it no longer works how it is supposed to. This is cause for concern with my grandmother who always struggles to get it open or closed. My grandpa doesn’t want anything different because he likes this specific style and the ones he’s seen don’t look good or are wayyyyyyy too pricey. This is the part where the new trash can comes in. This trashcan looked exactly like the one they have been holding onto, and I got the go ahead from my grandpa to purchase it for them with the understanding that if it arrived and it wasn’t what he wanted, I would return it. Thankfully there was no need. He was ecstatic about this garbage can. It looks nice, holds plenty of garbage, is easy to operate smoothly, and doesn’t smell. He was so pleased with this new garbage can and now grandma does not struggle with it. I know it’s just a trashcan, but it was worth every penny for the peace of mind that my grandparents no longer have to struggle with their old one and don’t have to worry about a smell because the lid on this one actually works. It’s the little things that make a difference. It improved their quality of life a little more and I’m thankful to have this option available.

The trash can is sturdy but light weight. The top of a 13 gallon trash bag can be easily folded over the top of the removable, inner bin of the trash can in order to secure the trash bag in the trash can. I've used the trash can for 16 months, and the step lever to open and close the trash can and the lid of the trash can still work well.

It's a very nice trash can and I had it for 2 years, but the foot pedal broke off. I've been trying to reach the seller to purchase a replacement food pedal and I'll install it myself but I can't find the option to contact the seller directly. It's very unfortunate I can no longer use it over something that can be so easily fixed.

Works well with standard bags, and the removeable plastic inner shell makes emptying it a breeze.

Good garbage can. Keeps the trash out of view and the smells contained. Nice looking when you can't keep a tall kitchen garbage can in a counter. Step on the handle to open the lid or leave the lid open while working in the kitchen. Operated quietly and smoothly. The inner plastic can pulls out for easy bag replacement.

Nice flat back Waste can it’s easily up against the end of the kitchen counter, perfect size to use an empty grocery bag as a liner

I ordered this trash can about two years ago, and the foot pedal has broken. I contacted Qualiazero regarding the warranty. Doris, the representative, informed me that it is outside the warranty period and referred me to purchase a replacement part from their website. However, the replacement part they sent is different from my broken part. I sent the photos below to show the difference in style and design. Doris stated that she contacted the manufacturer and was told there has been no design change. They then sent me a second replacement part, which is exactly the same as the first one. Both replacement parts are clearly different from my original part and cannot be used. They usually reply to my emails right away, but when I requested to return both parts for a refund, I have not received any response for three days.