ALORAIR App Control Commercial Dehumidifier With Pump Industrial Dehumidifiers with Drain Hose, for Water Damage Restore, Flood Repair, Large Space, Job Sites (Blue)

Bought this rig back in 2023/2024 Worked wonderful for those 2+ years, had access to the app (was a bit tricky to setup) but does its job exactly, the tube is perfect length or can easily be replaced with a longer version. The system doesn’t easily go into lockdown / cold mode until we hit about 20 degrees F. Which is nearly never haha. I use this one in my crawl space and months ago (Dec 2025/jan 2026) I purchased a second model for in house. Since May of 2025 I’ve had nothing but issues with the wifi connection to the first rig. The new rig arrived and had a different microboard for wifi that connected immediately.. I contacted customer support for my older rig, and they asked if I was capable and confident enough to replace the board, it was 2 screws exterior and 2 inside with two easily swapped cables plugged in. Simple 5 minute fix. The new chipboard was sent to me for FREE, and arrived within maybe 5 days . Installed it early following simple instructions.. unplug device, unscrew, unscrew again, swap 2 cables and rescrew first screws, the second. Plug it back in and back all working.. followed the connection steps to a T. All works perfect now!

After reading many of the reviews on Amazon. I talked to a flood restoration company here in Charleston. They exclusively use this brand of dehumidifiers. I spoke with him about the complaints in setting up the bluetooth app. As I suspected, it was operator error. It's VERY important that the correct app is installed on your phone. Pay close attention to the manufactured date on your machine. As far as the performance of the machine itself? Absolutely fantastic! I encapsulated my crawlspace and put the machine under the house. When the outside RH is 85% my crawlspace is at 45%, just as I set it on the app. I compared the RH with a separate digital humidistat and they both read the same. Even the RH in the house has improved significantly. (Which was the reason for the whole project) It's only been a month, so we"ll have to see how long it will last. I don't anticipate any issues as it seems to be very well built.

I bought the machine in October 2024. It worked great for the first month. Then it would go offline for a day or two at a time. No, it wasn't anything with my router or phone. Long story short....I had the unit powered down for a couple of months because the temperature in the crawlspace was too low. I powered the unit up and it would not connect to the app. After hours of personal troubleshooting, I had no success. I finally broke down and called Alorair support, explaining everything I had done. Their reply was, "It isn't you. The app is no longer supported. We hope to have a resolution by July, but it might not be by then." I bought this version for the sole purpose of the app. Their support team suggests that I use it without the app. However, I like to monitor it for many reasons. Who wants to crawl 30 ft. to get to the unit every time you want to check the status....plain ridiculous. BTW, I purchased my unit for nearly $1k and now it's going for $300 less. I assume it's because of the app issue. Buyer beware. UPDATE 6/15/2025 After posting my initial review, I was contacted by Alorair 2 days after the review by email. In short, they wanted to assist anyway they could to make me happy. I reply to them, make the app work, and I will be happy and change my review. Lo and behold, the app is working today. I will repost in a week to let you know the current status of the app. I am changing my rating based on their quick action. I am giving a 4-star review, but will happily give a 5 if things continue to work. Update 7/17/2025 The app is no longer working once again. Initially, I was told the new app would be released in July, and now I am being told August. Thus, I am downgrading my rating.

This one is built to last. I like the efficiency. It has an input filter to catch the dust. I run it 24/7. Costs much more than consumer dehumidifiers but I cannot keep buying a new consumer version every 3 years. It is quiet, that alone is worth part of the equation.

I installed this in the basement of an old building we purchased that was very damp. Handles on the unit made moving very easy. It’s working great. Two negatives: 1). not a whole lot of tubing provided; 2) The instructions leave the impression that you have to download the app and set up an account to operate this thing. I set up my account multiple times and every time I tried to connect to the unit I got a message telling me my account was invalid, along with some Chinese writing. Enough for me. The app is deleted. I can’t operate the unit remotely - how’d we ever manage before remote operation of everything. 😊. The important thing to me is that it’s doing a great job in the first week of operation.

Alorair customer service support, especially Angela, are great to work with. Recently, Alorair updated their app to work with the dehumidifier and with this upgrade, they shipped a new updated WiFi board to use. They provided detailed video on how to replace the existing board and also a detailed video on what app to use and how to connect it to the new system. In my specific case, the original board encountered problems and stopped connecting to the app. I contacted Angela who immediately shipped a replacement board to me and now the problem has been resolved. Alorair and Angela are always there to help and stand by their product. A REAL customer service team !

I have three of these units, one operating for over three years before a problem. I was able to work with Support and get a free replacement part to get the unit back running. Support has been excellent once I answered the initial questions to gain access. One unit arrived with a wire loose from sensor and we resolved this very quickly with their help and a video they supplied. All three units do a great job at their location. I have been very happy with performance and Support.

I don't see a lot of reviews about the longevity of the item. I purchased this item on 9/22/22. It is now April 2025, so I have used the item around 2.5 years in my crawl space. A few months ago we had to turn off the item momentarily. The dehumidifier would not turn back on. We contacted customer service and they said the problem was the motherboard, and they sent a new one. We replaced the motherboard and the item worked. Just 2-3 months later we had to turn off the item to replace the filter. Same issue came up and the item will not turn back on. We contacted customer service and they are saying again they will send a new motherboard. We can also choose to send the item back at our expense- around $200 in shipping fees. A full refund or new unit isn't even promised with shipping the item. They just say they will "evaluate." I feel like customer service is boxing us into a corner. They know we won't pay that much to ship the item back- so they aren't going to agree it is defective. But clearly the issue is not the motherboard since the same issue has happened twice and the motherboard is brand new. The item itself is defective, or it's poorly constructed and was never made to last the full warranty length. I am not paying more money ($200 shipping fees) just to show it is defective. Also again- this dehumidifier didn't even make it 3 years! We are heading into summer and need a working dehumidifier. I am annoyed that we spent almost $1000 on an appliance that couldn't last 3 years.