Super Novo Massage Chair - Virtual Therapist, Cloud Touch Acupressure - 38 Wellness Programs, Espresso

While this Human Touch Super Novo Massage Chair has great potential, I would be very cautious purchasing from the Backstore/vitality web. They have been dishonest in dealing with us, and from the looks of it many other customers in the comments section. They sold us a chair in Used-Like New (Open box contition). But it arrived with missing parts, broken mechanisim, nonfunctioning accessories, and was dirty among other problems. I spoke with Human Touch Customer Service several times, they were very helpful and said it sounds like the Backstore/Vitalityweb is mislabeling very used chairs as Used-Like New and had me check the hourse of usage on the chair - we found that there was over 120 hours of use on the chair as delivered. The backstore has done everything in their power to manipulate the return to get out of refunding us and we've had to file a complaint with Amazon to get refunded. Thankfully we have kept very detailed notes and pictures of our communications and the delivery/return shipping process to backup our side of the story because the Backstore representative keeps trying to blame everything on Human Touch. While that may be possible. It is the Backstore/vitalityweb's responsiblility as a seller to confirm and stand behind the products they sell and accept responsibility when mistakes happen if these are mistakes and not fraudulent sales tactics. They can work out their issues with Human Touch if they blame them on their own time and expense. Again, I recognize that their lower "used" prices are tempting, but unlike all of the other used products we've purchased on amazon, from our experience, I do not trust or recommend purchasing from the Backstore. Outside of our experience with them, I do think the Human Touch Super Novo chair has great potential especially for tall people. I am 6' 4" and though I wish it was even bigger, it was the best fitting chair i've ever sat in and most thereputic massage even with the problems it had. I will be looking for another one from a more honest vendor as soon as we finally get refunded.

Love my chair, it is $$$, but it is a GREAT investment!

Amazing product.

While we bought at Costco roadshow and like the fact this item is included under their lifetime satisfaction return policy, I wouldn’t hesitate to buy from Amazon given the quality of the product.

I fortunately came across this during a demo event and the massage chair absolutely impressed my family! We have seen and bought several massage chairs here in LA as more and more brands and junk keep popping in. The Super Novo rises above the herd. The details in design. The massage features, love the massage + percussion combo! It feels very different from the other chairs. My dad got one and whenever we visit, we always fight to take turns to use it.