Customer Relationship Management

It is what the class required so I bought it and the book was in great condition and worked well for the class.

This is about business management. Amazing work to grow your business , portfolio management.

Easy leash and no book to carry around or to send back!

High quality and highly recommended

The book is the exact book required for her course (exact ISBN number). It only cost about $20 more to get a new copy of it here instead of renting it from the university. She likes to take notes and does a lot of underlining in her books so purchasing it makes sense. No comment on the content yet since it just arrived yesterday but it looks like it covers a lot of important areas on the topic.

:) Great book and it came fast :)

Came at a steady pace and the book is interesting

The best book about CRM I have ever read, nourished by knowledge and updated information, I highly recommend it to those who want to learn or to go deeper about customer journey management.

Really very interesting whether you are studying Relationship Marketing or are in business. If the latter, it puts a lot into perspective