COOPER AND HUNTER Tri 3 Zone Ductless Mini Split Air Conditioner Ceiling Cassette Heat Pump 9000 9000 12000

Do not buy!! It lasted 1 year. We had trouble finding an AC tech that could work on it, then when he found the problem, we could not get the parts. Again do not buy!

I'm a meticulous trim carpenter/cabinet maker/perfectionist pain in the butt, so naturally I have some complaints.I'll start with the good stuff...28k unit w/9k 9k 12k cassette type air handlers.This unit exceeded all my expectations.Delivery was organized and professional, everything came packed on a shrink wrapped pallet with no damage or sign the boxes had been mishandled.My a/h's came with all the hardware necessary to hang the units perfectly for every application you could imagine...quality stuff too, not cheap crappy metal.The exterior unit weighed about 110 lbs and the indoor cassettes weigh about 30-35 lbs ea. I installed the system in a 2nd floor apt with access to the roof trusses.It took 2 days. I hired an a/c tech to evacuate and test the system prior to operation, but I was able to do all the wiring and piping myself. It's not hard but it requires handyman skills, crawling around in an dusty attic, a variety of tools, and the ability to read crappy instructions and make sense of them. The instructions have all the necessary wiring and piping parameters with diagrams, but they can be confusing.Here's my big complaint....The cassettes measure 22.5" sq., but I'll be damned if you can get them between a set of 24" o.c. trusses. You need 23" sq. to make them work. I had to notch a 1/4' out of each truss (rather than the entire 1/2" out of one side) to get them to get in the ceiling smoothly. It was a real pain. I created a jig and used a router but you could prolly score the truss and just chisel the 1/4" material away. (Yes, I know you're never supposed to cut or alter trusses) Metal framing members would make this task really tough.My other complaint is that the cover plate for the cassettes can only be mounted in one direction. I'm a touch OCD and it drives me crazy that one unit has the logo going in a different direction. (No one but me seems to notice though)The outdoor unit is very quiet and the only time I even hear the indoor units are when one might jump to turbo mode for 20-30 seconds. I haven't used the heat yet (So Florida) but the a/c is perfect.I had an estimate for $1800 to install and test the system from a licensed a/c tech, so if you can't do it yourself it's not that expensive to hire someone. After I did the install I paid a tech $150 to charge the system up.My total costs including insulated copper lines, 14/4 wire, 1' pvc drain lines, and 20' of 4" plastic leader (to cover the lines from the roof to the outdoor unit) ran just under $4,000 vs $7580 to install a standard forced air system with ductwork.