Grace Alley Flag Pole: 6 Foot Tangle Free Spinning Flag Pole. Residential or Commercial Flag Pole. Wind Resistant/Rust Free. (White)

Grace Alley is a caring company. I ordered the "Best Tangle Free Spinning Flagpole" for myself, and another for my Mother. At first I was concerned because the plastic bag was torn open at the bottom. It appeared that I was missing a snap-hook for the lower side. There was a clear ring with a plastic screw in it... but the hole in the ring is cracked and wouldn't hold anything without breaking. There are no instructions with the item. I mean, ZERO instructions. If it had a snap-hook on the bottom like the top, it would be a no-brainer to hook my flag to it. The bag label directed me to the web site for instructions, fine if you have Internet access. Mom didn't. Hers didn't come with a hook either, so I went to the web site. The /flagpole address listed on the bag for instructions did not exist (404). I am less than pleased at this point. So I fired off an email to the contact listed on the web page. Two days later I got a response from a Chaz Key, including his direct phone number saying they had fixed the web site. He thanked me for my Military service (nice touch) and that was it. Didn't say anything about the cracked ring. The directions on the web site were plain... there IS no snap-hook on the bottom. Instead, you slide the plastic ring down until the flag is taunt, and hook the grommet over the half an inch of PLASTIC screw that extends from the ring. I am Navy engineer, and have no confidence that this arrangement will hold over time. This is unfortunate because the spinning part of the flagpole is both novel and well built. The top ball is painted plastic, not the metal that it appears to be. It was also cross threaded so that it was crooked. It reseated fine but should have been caught before it was released IMO. Maybe these items are actually built in China and labeled by Grace Alley? The extra plastic ring was apparently provided as a spare. Good plan, given the stress on this plastic item... but the spare was broken. Guess I need a spare for my spare. Something tells me I will be needing a spare plastic ring and/or the plastic screw. I expect I will end up re-engineering it... shouldn't have to do that. Perhaps it will last forever... or perhaps Grace Alley will actually read this and send me a new plastic ring and an New American Flag for my troubles and 23 year active Naval service. We will see. I will update this if anything changes. Would I recommend Grace Alley? With a caveat or two. Their hearts seem to be in the right place and they appear to actually be patriotic. But the pole issues, lack of instructions and packaging need to be addressed. For that, I will give them 3 stars instead of the two I started to give them. If they address my concerns and provide the replacement Ring and screw I will update to a higher rating. Update 3/4/15: Got a personal call from Chaz Key. Personable guy, and helpful. I had sent him a followup message that said I still had issues, but would be satisfied if they would just address two of them. #1. The plastic ring and screw depicted in the attached photo. The video shows the flat lower grommet "Hooke" over the plastic screw. Assure me that's the design and that the screw isn't going to break firs Missouri windstorm. He assured me that it was designed that way, and they had never had one break, but if I did let them know and they would fix it. #2. For the life of me I couldn't get the message across to Chaz that the "spare" lower ring and screw (actually not a spare, it is used if you ever want to put a sleeved flag on the pole) was missing the screw and was cracked around the screw hole. He never did acknowledge that I needed a replacement plastic ring. Fascinating. He did, however, tell me he was sending an embroidered, top of the line flag for my troubles. THAT is a nice gesture. So, final result - though the packaging had issues, and I had a missing part - they did address my issues which were (at last) resolved. No company is perfect, but what is important is how they deal with problems. I am happy to report that Grace Alley is a true American company, and stands behind their product 100%. Just a little confusing at first, but they persevered and I am a satisfied customer, and will be back. I recommend that you trust them with your dollars, they produce high quality items and the service is all that a man could ask for.

I ended up reading pretty much every review on all spinning flag pole items available on Amazon. Let me just save you the time, indecisiveness, and confusion that I wasted and say...just get this pole. :-b It seemed like each item had its flaws, and it was driving me batty trying to decide on "the perfect one". I came to the conclusion that they're all mostly the same, just different brands/manufacturers. If you're looking for a spinning flag pole that functions as it claims, looks nice, doesn't rust, and is as sturdy as you can get in a metal wall flag pole, this is the right choice. There's only so much you can protect an outside flag pole from. There isn't one that's going to be 100% indestructible by the climate, so don't end up like me and frustrate yourself trying to find one that is. ;) My last pole (and bracket) was one of those "flag kits" you can get at the popular, local hardware store... and it lasted maybe 24 hours on a windy day. So, I have that to compare to, and this flag pole is faaaaar sturdier, thicker, and nicer. And sure, it may cost more than some "full kits", but most quality items do cost more, right? :) The pole was packaged very nicely and neatly, and arrived as scheduled. It's very simple to put together. There are clips for your flag - and I was worried it would make noise and bother my neighbors and I'd have to replace them with something softer, but it's really not audible to me at all. Haven't had a storm in the area since this flag pole was put up, so I'll update this review after one of our "fun" storms. :) If you're looking for a high quality and tough bracket for this pole (it doesn't come with a bracket), this is what I got - and am very pleased with it so far. Mine was installed on a brick/stone exterior, and yes it takes time and effort to drill the holes for it when you're doing it on brick, but it seems like this bracket should stay put through a lot of nasty weather. I might be able to swing off of it, it's so sturdy. ;) We got special screws for it though (TapCon), and didn't use what it came with, since we had to drill through brick. The TapCon screws allow you to not have to use plastic anchors when you're needing something solid for brick/stone/concrete. https://www.amazon.com/Weather-Resistant-Displays-Aluminum-Flags/dp/B00KMUYWLQ/ref=sr_1_4?s=lawn-garden&ie=UTF8&qid=1500482311&sr=1-4&keywords=Heavy+Duty+Flag+Holder Edited to add: We had a storm last night with wind gusts between 40-60mph - and the flag pole stood up to it all like a champ!

The two poles screw together, before assembling make sure you use red Loctite so the two poles don't come apart and snap at the plastic threads . I learned this the hard way with the first pole that purchased four years ago. Excellent product the first one last four years until it started unscrewing at the plastic threads and then it snapped. This time on my second order I made sure I use red Loctite set a set the two pieces do not come un threaded.