Quality By Design: A Clinical Microsystems Approach

This is an excellent guide for coaches working with clinical teams to train them on a process improvement model that most industries outside healthcare have used for decades. The tools described are simple to use, and the concepts are clearly stated for anyone not familiar with microsystem theory and background. The effect of using the described method is a palpable change in culture. The book contains an actual strategy for training interdisciplinary teams with the associated curriculum to empower interdisciplinary frontline teams to measure, monitor, and manage their own performance. Useful for coaches as well as team members.

This is a great, helpful tool, written in textbook style. It is a bit of a "difficult" read, in that it is written in a very textbook-y, research-paper style. However, it is very informative, and will be extremely helpful to me in my work. After having read the whole thing, I would recommend that you read Part 2 first, then Part 1. Part 2 is more of a "how to" where Part 1 is much more theory.

If you have no significant experience in performance improvement, this is probably a good investment. I purchased on the recommendation at a meeting I attended. I've been in health system mgmt for about 15 yrs. Did pick up a couple ideas, but wasn't really worth the $50 paid for the used book.Again, if you're new to mgmt, it's great. If you're experienced, you probably know this stuff already.WB

Truly the best written and most useful textbook I have used in any Nursing program. I initially rented this book and decided to purchase it because it is such an excellent reference. Presents a practical, step-by-step approach to improvement with real life examples.

The diagrams help visualize the flow process and connections with interdisciplinary teams. I used this book for a DNP course in studying micro-meso-macro systems in health care.

As a CNL student, this is a great book. I considered renting, but I am so glad I purchased it. Brand new with quick delivery.

Now working with these authors at The Dartmouth Institute, I am even more humbled and grateful for their amazing work - a must read for anyone involved in healthcare and quality improvement!

Excellent transaction. Perfect condition and received quickly! I needed this book for a graduate class and i ordered it a little late. It arrived in plenty of time. Thank you so much.